Dialpad Launches Pay-Per-Conversation AI Agent Credits Model
What happened
Between the Dec 29, 2025 and Mar 30, 2026 captures of Dialpad's pricing page, Pulse recorded one change: Dialpad pricing page restructured to add dedicated AI Agent tab with conversation-based pricing model; customers purchase a pool of AI Agent Credits used only when the AI delivers value. Pulse files it as a packaging change (new plan) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Connect Standard at $15, Connect Pro at $25, Sell Essentials at $39, Sell Advanced at $59 and Sell Premium at $79.
It lands the same day as Dialpad's previous change, "Dialpad Support replaces per-seat tiers with AI Agent credit pricing" (Apr 4, 2026). Before that Pulse recorded "Dialpad Support bundles workforce scheduling into Premium plan" (Mar 16, 2026), "Dialpad Meetings replaces Connect with AI Agent conversation pricing" (Mar 10, 2026) and "Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels" (Jan 13, 2026). Dialpad has been tracked since 2023-11-14.
In the same window Zoom, Microsoft, Ringcentral and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · PlanNew plan
Dialpad pricing page restructured to add dedicated AI Agent tab with conversation-based pricing model; customers purchase a pool of AI Agent Credits used only when the AI delivers value.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Plan | Dialpad pricing page restructured to add dedicated AI Agent tab with conversation-based pricing model; customers purchase a pool of AI Agent Credits used only when the AI delivers value. | New plan | |
Values as written on Dialpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Dialpad's pricing page (dialpad.com) from Dec 29, 2025 and Mar 30, 2026; the change is marked near the top of the page.
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Dialpad, the last 90 days
Full history- Oct 19, 2026packagingDialpad rebrands AI Agent pricing tab as Resolve, keeps conversation pricing
- Oct 19, 2026decreaseDialpad Sales Sell slashes Premium to $79/user (-47%), Advanced to $59 (-38%)
- Oct 19, 2026increaseDialpad Support raises Essentials to $89 and Advanced to $119 per user
- Apr 4, 2026packagingDialpad Launches Pay-Per-Conversation AI Agent Credits Model · this change
- Apr 4, 2026packagingDialpad Support replaces per-seat tiers with AI Agent credit pricing
- Mar 16, 2026improvedDialpad Support bundles workforce scheduling into Premium plan
- Mar 10, 2026packagingDialpad Meetings replaces Connect with AI Agent conversation pricing
- Jan 13, 2026improvedDialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels
Across CRM in the same window
All CRM changes- ZoomApr 4Zoom Scheduler hikes AI Companion add-on price 67% to $20/month
- MicrosoftApr 3Microsoft Copilot adds 4K Clipchamp export, AI image tools to Premium plan
- RingcentralApr 3Ringcentral offers up to 12 months free for businesses under 400 employees
- TwilioJan 22Twilio Task Router Pricing Soars by 140%, Now $0.06 per Task
Questions about this change
Did Dialpad raise prices in March 2026?
No list-price increase was recorded between Dec 29, 2025 and Mar 30, 2026. The change Pulse detected was a packaging change: new plan.
What changed on Dialpad's pricing page between Dec 29, 2025 and Mar 30, 2026?
Dialpad pricing page restructured to add dedicated AI Agent tab with conversation-based pricing model; customers purchase a pool of AI Agent Credits used only when the AI delivers value. Pulse compared the captures it took on Dec 29, 2025 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does Dialpad change its pricing?
Pulse recorded 3 other pricing-page changes for Dialpad in the 90 days before this one; the previous change was "Dialpad Support replaces per-seat tiers with AI Agent credit pricing" on Apr 4, 2026; Dialpad has been tracked since 2023-11-14.