Twilio

Twilio Video pricing model changed from usage-based per-participant-per-minute billing ($0.004/participant/min) to a hours-free-then-per-active-user model (5,000 hours free, then $1/active user hour or $150/named user per month).

Weekly roll-up · includes Sep 5 daily

Twilio Video's pricing card switched from pure usage pricing ($0.004 per participant per minute, no up-front cost) to a free-hours-plus-hourly/named-user model (5,000 hours free, then $1/active user hour or $150/named user/month), matching the Flex card above it.

Twilio Video pricing model overhauled: dropped the 5,000 free hours plus $1/active-user-hour or $150/named-user-per-month structure in favor of pure pay-as-you-go billing at $0.004 per participant per minute.

Twilio added four new products: Conversation Orchestrator ($0.002/1k chars), Conversation Memory ($0.0028/1k chars + $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour), and Twilio Email ($0.0013/email) Twilio Video repriced from $0.004/min to $1/active-user-hour or $150/named-user/month; Conversation Intelligence moved to per-1k-char pricing; Flex dropped its $35/monthly-active-user tier

Quarterly roll-up · includes May 11 weekly, Apr 13 weekly

Builder tools product 'Serverless' renamed to 'Assets' on the pricing page. Same description (serverless environment to run code) and pricing ($0.0001 per request or invocation) retained. New Conversations section added with Orchestrator ($0.0002/1k chars), Intelligence ($0.005/1k chars), Memory ($0.0028/1k chars, $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour, $0.005/retrieval), and Relay ($0.07/min).

Flex now offers a third pricing option: $35/monthly active user with usage, added alongside existing $1/active user hour and $150/named user/month tiers. Flex product description updated to include 'embeddable' positioning; also, a 'Pricing current as of March 2026' date label was added to the pricing page header.

Interconnect product added - Private connections to protect your communications. Starts at $0.01 per inbound caller identification request.

ConversationRelay pricing disclosed at $0.07/min (previously product existed without public pricing) Studio pricing increased from $0.001 to $0.0025 per flow execution (150% increase)

TaskRouter added - A skills-based routing system to direct tasks to the right employee. First 100 tasks/month are free, then $0.06/task.

SMS messaging price increased from $0.0079 to $0.0083 per message (5.1% increase)

Video API product introduced with pricing at $0.004/min to receive or make a video call

Task Router pricing increased from $0.025/task to $0.06/task (140% increase)