Dialpad Support bundles workforce scheduling into Premium plan
What happened
Between the Mar 9, 2026 and Mar 16, 2026 captures of Dialpad's pricing page, Pulse recorded one change: Premium plan workforce management expanded to include scheduling and adherence tracking (now bundled, previously separate add-on) [Capabilities: forecast/shift plan → forecast/schedule/track adherence; Add-on bundled into Premium]. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $89, Advanced at $119 and Premium at $149.
It lands 62 days after Dialpad's previous change, "Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels" (Jan 13, 2026). Dialpad has been tracked since 2023-11-14.
In the same window Ringcentral, Zoom, Twilio and Microsoft also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Premium · FeatureFeature change
Premium plan workforce management expanded to include scheduling and adherence tracking (now bundled, previously separate add-on) [Capabilities: forecast/shift plan → forecast/schedule/track adherence; Add-on bundled into Premium]
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Premium | Feature | Premium plan workforce management expanded to include scheduling and adherence tracking (now bundled, previously separate add-on) [Capabilities: forecast/shift plan → forecast/schedule/track adherence; Add-on bundled into Premium] | Feature change | |
Values as written on Dialpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Dialpad's pricing page (dialpad.com) from Mar 9, 2026 and Mar 16, 2026; the change is marked around the middle of the page.
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Dialpad, the last 90 days
Full history- Oct 19, 2026increaseDialpad Support raises Essentials to $89 and Advanced to $119 per user
- Apr 4, 2026packagingDialpad Support replaces per-seat tiers with AI Agent credit pricing
- Mar 16, 2026improvedDialpad Support bundles workforce scheduling into Premium plan · this change
- Jan 13, 2026improvedDialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels
Across CRM in the same window
All CRM changes- RingcentralMar 11Ringcentral Offers Up to 12 Months Free for Small Businesses
- ZoomMar 6Zoom Scheduler Caps Whiteboard and Clips Limits on Scheduler Plans
- TwilioJan 22Twilio Task Router Pricing Soars by 140%, Now $0.06 per Task
- MicrosoftJan 20Microsoft Copilot Transforms Copilot Pro into Family-Oriented 365 Premium Subscription with Enhanced AI Features and Increased Cloud Storage
Questions about this change
Did Dialpad raise prices in March 2026?
No list-price increase was recorded between Mar 9, 2026 and Mar 16, 2026. The change Pulse detected was a product change: feature change.
What changed on Dialpad's pricing page between Mar 9, 2026 and Mar 16, 2026?
Premium plan workforce management expanded to include scheduling and adherence tracking (now bundled, previously separate add-on) [Capabilities: forecast/shift plan → forecast/schedule/track adherence; Add-on bundled into Premium]. Pulse compared the captures it took on Mar 9, 2026 and Mar 16, 2026; the before/after table above lists each item as written on the page.
How often does Dialpad change its pricing?
Pulse recorded 1 other pricing-page change for Dialpad in the 90 days before this one; the previous change was "Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels" on Jan 13, 2026; Dialpad has been tracked since 2023-11-14.