Dialpad Sales Enhances Advanced Plan with Voicemail Drop Feature for Increased Efficiency
What happened
Between the Apr 1, 2025 and Jul 7, 2025 captures of Dialpad's pricing page, Pulse recorded 5 changes: Queue and route inbound calls added to Premium plan; Set up a coaching team added to Essentials plan; Give reps time back with voicemail drop added to Advanced plan; Save time with Ai Recaps that sync to CRM added to Essentials plan; Custom moments renamed to 'Trigger and log specific moments in CRM' in Advanced plan. Pulse files it as a product change (feature added, feature change) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $39, Advanced at $59 and Premium at $79.
This is the first pricing-page change Pulse has recorded for Dialpad. Dialpad has been tracked since 2023-11-14.
In the same window Zoom and Ringcentral also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Premium · FeatureAdded
BeforeNot listed
AfterQueue and route inbound calls
- Essentials · FeatureAdded
BeforeNo Set up a coaching team
AfterSet up a coaching team
- Advanced · FeatureAdded
BeforeNot listed
AfterGive reps time back with voicemail drop
- Essentials · FeatureAdded
BeforeNot listed
AfterSave time with Ai Recaps that sync to CRM
- Advanced · FeatureRenamed
BeforeCustom moments
After'Trigger and log specific moments
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Premium | Feature | Not listed | Queue and route inbound calls | Added |
| Essentials | Feature | No Set up a coaching team | Set up a coaching team | Added |
| Advanced | Feature | Not listed | Give reps time back with voicemail drop | Added |
| Essentials | Feature | Not listed | Save time with Ai Recaps that sync to CRM | Added |
| Advanced | Feature | Custom moments | 'Trigger and log specific moments | Renamed |
Values as written on Dialpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Dialpad's pricing page (dialpad.com) from Apr 1, 2025 and Jul 7, 2025; the change is marked on the page, where Queue and route inbound calls now appears.
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The two full-page captures with this change marked up are free with an account.
Dialpad, pricing history
Full history- Oct 19, 2026decreaseDialpad Sales Sell slashes Premium to $79/user (-47%), Advanced to $59 (-38%)
- Q2 2025improvedDialpad Sales Enhances Advanced Plan with Voicemail Drop Feature for Increased Efficiency · this change
Across CRM in the same window
All CRM changes- ZoomJan 14Zoom Scheduler Removes Monthly Scheduler Option, Promotes Annual Billing with Up to 16% Discount
- RingcentralJan 13Ringcentral Faces Significant Price Increases: Advanced Plan Up 57% to $55/User/Month and Core Plan Up 50% to $45/User/Month
- ZoomJan 14Zoom Scheduler Doubles Cloud Recording Capacity to 10 GB in Workplace Pro Bundle
- RingcentralJan 13Ringcentral Introduces AI Receptionist Add-on at $55/account/month, Enhancing Service Offerings
- RingcentralJan 13Ringcentral Unveils RingSense AI for RingEX, Transforming Communication with Advanced AI Features Across All Plans
Questions about this change
Did Dialpad raise prices in July 2025?
No list-price increase was recorded between Apr 1, 2025 and Jul 7, 2025. The change Pulse detected was a product change: feature added, feature change.
What changed on Dialpad's pricing page between Apr 1, 2025 and Jul 7, 2025?
Premium feature: Not listed → Queue and route inbound calls, added; Essentials feature: No Set up a coaching team → Set up a coaching team, added; Advanced feature: Not listed → Give reps time back with voicemail drop, added; Essentials feature: Not listed → Save time with Ai Recaps that sync to CRM, added; Advanced feature: Custom moments → 'Trigger and log specific moments, renamed. Pulse compared the captures it took on Apr 1, 2025 and Jul 7, 2025; the before/after table above lists each item as written on the page.
How often does Dialpad change its pricing?
Pulse recorded 0 other pricing-page changes for Dialpad in the 90 days before this one; Dialpad has been tracked since 2023-11-14.