Dialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62%
What happened
Between the Jul 7, 2025 and Oct 5, 2025 captures of Dialpad's pricing page, Pulse recorded 2 changes: AI Agent deflection rate increased from 54% to 62%; Agentic AI product section added with new AI Agents capability that understands customer goals, makes decisions, and takes action across voice and chat channels. Pulse files it as a packaging change (limit increase, feature added) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $89, Advanced at $119 and Premium at $149.
This is the first pricing-page change Pulse has recorded for Dialpad. Dialpad has been tracked since 2023-11-14.
In the same window Zoom and Ringcentral also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Limit+15%54%62%
- — · FeatureAdded
BeforeNo Agentic AI product section
AfterAgentic AI product section
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Limit | 54% | 62% | +15% |
| — | Feature | No Agentic AI product section | Agentic AI product section | Added |
Values as written on Dialpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Dialpad's pricing page (dialpad.com) from Jul 7, 2025 and Oct 5, 2025; the change is marked on the page, where limit reads 54% and then 62%.
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The two full-page captures with this change marked up are free with an account.
Dialpad, pricing history
Full history- Apr 4, 2026packagingDialpad Support replaces per-seat tiers with AI Agent credit pricing
- Mar 16, 2026improvedDialpad Support bundles workforce scheduling into Premium plan
- Jan 13, 2026improvedDialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels
- Q3 2025improvedDialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62% · this change
Across CRM in the same window
All CRM changes- ZoomJan 14Zoom Scheduler Removes Monthly Scheduler Option, Promotes Annual Billing with Up to 16% Discount
- RingcentralJan 13Ringcentral Faces Significant Price Increases: Advanced Plan Up 57% to $55/User/Month and Core Plan Up 50% to $45/User/Month
- ZoomJan 14Zoom Scheduler Doubles Cloud Recording Capacity to 10 GB in Workplace Pro Bundle
- RingcentralJan 13Ringcentral Introduces AI Receptionist Add-on at $55/account/month, Enhancing Service Offerings
- RingcentralJan 13Ringcentral Unveils RingSense AI for RingEX, Transforming Communication with Advanced AI Features Across All Plans
Questions about this change
Did Dialpad raise prices in October 2025?
No list-price increase was recorded between Jul 7, 2025 and Oct 5, 2025. The change Pulse detected was a packaging change: limit increase, feature added.
What changed on Dialpad's pricing page between Jul 7, 2025 and Oct 5, 2025?
Limit: 54% → 62% (+15%); feature: No Agentic AI product section → Agentic AI product section, added. Pulse compared the captures it took on Jul 7, 2025 and Oct 5, 2025; the before/after table above lists each item as written on the page.
How often does Dialpad change its pricing?
Pulse recorded 0 other pricing-page changes for Dialpad in the 90 days before this one; Dialpad has been tracked since 2023-11-14.