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Packaging change·Jul 7 → Oct 5, 2025·Q3 2025·Sales & Customer Relationship Management (CRM)

Dialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62%

DialpadPackagingLimit increaseFeature added

What changed

Limit increase

AI Agent deflection rate increased from 54% to 62%

Feature added

Agentic AI product section added with new AI Agents capability that understands customer goals, makes decisions, and takes action across voice and chat channels

Before and after

Jul 7, 2025 vs Oct 5, 2025
Pulse.
100%
Change 1 of 2 · capacity increased

AI Agent deflection rate increased from 54% to 62%

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Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels · Q4 2025

More from Dialpad

Full history →
  1. Q1 2026·packaging
    Dialpad Support replaces per-seat tiers with AI Agent credit pricing
  2. Week 12, 2026·improved
    Dialpad Support bundles workforce scheduling into Premium plan
  3. Q4 2025·improved
    Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels
Dialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62% — Oct 5, 2025 · PricingSaaS Pulse