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DialpadPricing change · Price hidden · Dec 29 → Mar 30, 2026

Dialpad Support replaces per-seat tiers with AI Agent credit pricing

Verified Apr 4, 2026Sales & Customer Relationship Management (CRM)Direction: down
The changePrice — hidden.
Before · Dec 29Price listed
After · Mar 30Price hidden
hidden
1 change2 capturesDec 29, 2025 → Mar 30, 2026

What happened

Between the Dec 29, 2025 and Mar 30, 2026 captures of Dialpad's pricing page, Pulse recorded one change: Dialpad Support pricing page restructured from three per-user/month tiers (Essentials $80, Advanced $115, Premium $150) to featuring AI Agent with conversation-based credit pricing as the primary offering. Pulse files it as a pricing change (price hidden) with a downward direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $89, Advanced at $119 and Premium at $149.

It lands 19 days after Dialpad's previous change, "Dialpad Support bundles workforce scheduling into Premium plan" (Mar 16, 2026). Before that Pulse recorded "Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels" (Jan 13, 2026). Dialpad has been tracked since 2023-11-14.

In the same window Zoom, Microsoft, Ringcentral and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Essentials, Advanced, Premium · Price visibilityHidden
    Price listedPrice hidden

Values as written on Dialpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Dialpad's pricing page (dialpad.com) from Dec 29, 2025 and Mar 30, 2026; the change is marked near the top of the page, where "Price listed" becomes "Price hidden".

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The two full-page captures with this change marked up are free with an account.

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Dialpad, the last 90 days

Full history
  1. Oct 19, 2026increaseDialpad Support raises Essentials to $89 and Advanced to $119 per user
  2. Apr 4, 2026packagingDialpad Support replaces per-seat tiers with AI Agent credit pricing · this change
  3. Mar 16, 2026improvedDialpad Support bundles workforce scheduling into Premium plan
  4. Jan 13, 2026improvedDialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels

Across CRM in the same window

All CRM changes
  1. ZoomApr 4Zoom Scheduler hikes AI Companion add-on price 67% to $20/month
  2. MicrosoftApr 3Microsoft Copilot adds 4K Clipchamp export, AI image tools to Premium plan
  3. RingcentralApr 3Ringcentral offers up to 12 months free for businesses under 400 employees
  4. TwilioJan 22Twilio Task Router Pricing Soars by 140%, Now $0.06 per Task

Questions about this change

Did Dialpad raise prices in March 2026?

No list-price increase was recorded between Dec 29, 2025 and Mar 30, 2026. The change Pulse detected was a pricing change: price hidden.

What changed on Dialpad's pricing page between Dec 29, 2025 and Mar 30, 2026?

Essentials, Advanced, Premium price visibility: Price listed → Price hidden, hidden. Pulse compared the captures it took on Dec 29, 2025 and Mar 30, 2026; the before/after table above lists each item as written on the page.

How often does Dialpad change its pricing?

Pulse recorded 2 other pricing-page changes for Dialpad in the 90 days before this one; the previous change was "Dialpad Support bundles workforce scheduling into Premium plan" on Mar 16, 2026; Dialpad has been tracked since 2023-11-14.