Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels
What happened
Between the Oct 5, 2025 and Jan 1, 2026 captures of Dialpad's pricing page, Pulse recorded one change: AI Agent product positioning changed from 'Agentic AI that acts' to 'AI agents designed by businesses, built for customers' with expanded channel support from 'voice and chat channels' to 'any channel: voice, chat, and more'. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $89, Advanced at $119 and Premium at $149.
Dialpad's previous recorded change was "Dialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62%" (Q3 2025). Dialpad has been tracked since 2023-11-14.
In the same window Zoom and Ringcentral also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureReworded
BeforeAgentic AI that acts
AfterAI agents designed by businesses, built for customers
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Agentic AI that acts | AI agents designed by businesses, built for customers | Reworded |
Values as written on Dialpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Dialpad's pricing page (dialpad.com) from Oct 5, 2025 and Jan 1, 2026; the change is marked around the middle of the page, where "Agentic AI that acts" becomes "AI agents designed by businesses, built for customers".
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The two full-page captures with this change marked up are free with an account.
Dialpad, pricing history
Full history- Oct 19, 2026increaseDialpad Support raises Essentials to $89 and Advanced to $119 per user
- Apr 4, 2026packagingDialpad Support replaces per-seat tiers with AI Agent credit pricing
- Mar 16, 2026improvedDialpad Support bundles workforce scheduling into Premium plan
- Jan 13, 2026improvedDialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels · this change
- Q3 2025improvedDialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62%
Across CRM in the same window
All CRM changes- ZoomJan 14Zoom Scheduler Removes Monthly Scheduler Option, Promotes Annual Billing with Up to 16% Discount
- RingcentralJan 13Ringcentral Faces Significant Price Increases: Advanced Plan Up 57% to $55/User/Month and Core Plan Up 50% to $45/User/Month
- ZoomJan 14Zoom Scheduler Doubles Cloud Recording Capacity to 10 GB in Workplace Pro Bundle
- RingcentralJan 13Ringcentral Introduces AI Receptionist Add-on at $55/account/month, Enhancing Service Offerings
- RingcentralJan 13Ringcentral Unveils RingSense AI for RingEX, Transforming Communication with Advanced AI Features Across All Plans
Questions about this change
Did Dialpad raise prices in January 2026?
No list-price increase was recorded between Oct 5, 2025 and Jan 1, 2026. The change Pulse detected was a product change: feature change.
What changed on Dialpad's pricing page between Oct 5, 2025 and Jan 1, 2026?
Feature: Agentic AI that acts → AI agents designed by businesses, built for customers, reworded. Pulse compared the captures it took on Oct 5, 2025 and Jan 1, 2026; the before/after table above lists each item as written on the page.
How often does Dialpad change its pricing?
Pulse recorded 0 other pricing-page changes for Dialpad in the 90 days before this one; the previous change was "Dialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62%" in Q3 2025; Dialpad has been tracked since 2023-11-14.