Dialpad rebrands AI Agent pricing tab as Resolve, keeps conversation pricing
What happened
Between the Oct 12, 2026 and Oct 19, 2026 captures of Dialpad's pricing page, Pulse recorded one change: Dialpad renamed its "AI Agent" product/pricing tab to "Resolve" (same tab position, same /ai-agent/ URL). Conversation-based pricing model is unchanged. Pulse files it as a packaging change (plan renamed) with a neutral direction. The current page lists Connect Standard at $15, Connect Pro at $25, Sell Essentials at $39, Sell Advanced at $59 and Sell Premium at $79.
It lands the same day as Dialpad's previous change, "Dialpad Sales Sell slashes Premium to $79/user (-47%), Advanced to $59 (-38%)" (Oct 19, 2026). Dialpad has been tracked since 2023-11-14.
In the same window Microsoft, Google, Zoom and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Conversation-based · PlanPlan renamed
Dialpad renamed its "AI Agent" product/pricing tab to "Resolve" (same tab position, same /ai-agent/ URL). Conversation-based pricing model is unchanged.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Conversation-based | Plan | Dialpad renamed its "AI Agent" product/pricing tab to "Resolve" (same tab position, same /ai-agent/ URL). Conversation-based pricing model is unchanged. | Plan renamed | |
Values as written on Dialpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Dialpad's pricing page (dialpad.com) from Oct 12, 2026 and Oct 19, 2026; the change is marked near the top of the page.
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Dialpad, the last 90 days
Full history- Oct 19, 2026packagingDialpad rebrands AI Agent pricing tab as Resolve, keeps conversation pricing · this change
- Oct 19, 2026decreaseDialpad Sales Sell slashes Premium to $79/user (-47%), Advanced to $59 (-38%)
- Oct 19, 2026increaseDialpad Support raises Essentials to $89 and Advanced to $119 per user
Across CRM in the same window
All CRM changes- MicrosoftOct 19Microsoft Speech hides specific LLM models from Voice Live tier headers
- GoogleOct 12Google Workspace swaps Gems for AI skills, rewords Gemini on Starter plan
- ZoomSep 28Zoom Events adds $49/month SIP/H.323 room connector for hybrid events
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
Questions about this change
Did Dialpad raise prices in October 2026?
No list-price increase was recorded between Oct 12, 2026 and Oct 19, 2026. The change Pulse detected was a packaging change: plan renamed.
What changed on Dialpad's pricing page between Oct 12, 2026 and Oct 19, 2026?
Dialpad renamed its "AI Agent" product/pricing tab to "Resolve" (same tab position, same /ai-agent/ URL). Conversation-based pricing model is unchanged. Pulse compared the captures it took on Oct 12, 2026 and Oct 19, 2026; the before/after table above lists each item as written on the page.
How often does Dialpad change its pricing?
Pulse recorded 1 other pricing-page change for Dialpad in the 90 days before this one; the previous change was "Dialpad Sales Sell slashes Premium to $79/user (-47%), Advanced to $59 (-38%)" on Oct 19, 2026; Dialpad has been tracked since 2023-11-14.