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RingcentralPricing change · Feature change · Price revealed · Nov 2 → Nov 9, 2026

Ringcentral launches Ultra plan at $45/user, AI Receptionist now an add-on

Verified Nov 9, 2026Collaboration & ProductivityDirection: up
The changechanged — changed.
Before · Nov 2Included
After · Nov 9Add-on
changed
2 changes2 capturesNov 2, 2026 → Nov 9, 2026

What happened

Between the Nov 2, 2026 and Nov 9, 2026 captures of Ringcentral's pricing page, Pulse recorded 2 changes: Customer Engagement Bundle with AIR (contact us for pricing) replaced by self-serve Ultra plan at $45/user/month paid annually ($55 monthly), with Buy now and Try free; Ultra (formerly Customer Engagement Bundle with AIR): AI Receptionist (AIR) changed from Included to Add-on; Call Queues and Business SMS Boosters no longer included; Device analytics & alerts added. Pulse files it as a pricing change (feature change, price revealed) with an upward direction. The current page lists Core at $20, Advanced at $25, Ultra at $35, Business SMS Booster at $25 and Call Queues Booster at $35.

It lands 7 days after Ringcentral's previous change, "Ringcentral cuts max annual-payment savings on Canadian RingEX to 25%" (Nov 2, 2026). Ringcentral has been tracked since 2024-10-01.

In the same window Zoom, Genesys and Microsoft also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Ultra, AI Receptionist · FeatureChanged
    IncludedAdd-on
  • Ultra · Price visibilityRevealed
    Price hiddenPrice listed

Values as written on Ringcentral's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Ringcentral's pricing page (ringcentral.com) from Nov 2, 2026 and Nov 9, 2026; the change is marked near the top of the page, where "Included" becomes "Add-on".

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The two full-page captures with this change marked up are free with an account.

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Ringcentral, the last 90 days

Full history
  1. Nov 9, 2026packagingRingcentral launches Ultra plan at $45/user, AI Receptionist now an add-on · this change
  2. Nov 2, 2026packagingRingcentral cuts max annual-payment savings on Canadian RingEX to 25%

Across Collaboration & Productivity in the same window

All Collaboration & Productivity changes
  1. ZoomNov 2Zoom Scheduler adds $49/mo Conference Room Connector add-on
  2. GenesysNov 2Genesys renames AI tokens to Experience Units in fair-use terms
  3. MicrosoftOct 26Microsoft Microsoft365 365 rewrites Copilot AI bullets, drops webinars line from Teams

Questions about this change

Did Ringcentral raise prices in November 2026?

No list-price increase was recorded between Nov 2, 2026 and Nov 9, 2026. The change Pulse detected was a pricing change: feature change, price revealed.

What changed on Ringcentral's pricing page between Nov 2, 2026 and Nov 9, 2026?

Ultra, AI Receptionist feature: Included → Add-on, changed; Ultra price visibility: Price hidden → Price listed, revealed. Pulse compared the captures it took on Nov 2, 2026 and Nov 9, 2026; the before/after table above lists each item as written on the page.

How often does Ringcentral change its pricing?

Pulse recorded 1 other pricing-page change for Ringcentral in the 90 days before this one; the previous change was "Ringcentral cuts max annual-payment savings on Canadian RingEX to 25%" on Nov 2, 2026; Ringcentral has been tracked since 2024-10-01.