Pagerduty

AI Actions allotments became explicit numeric caps for PD Reliability Platform tiers (Starter 1,000, Essential 4,000, Plus 16,000, Ultimate 100,000 per year); previously the plan cards listed only an unquantified 'AI actions' bullet, and no AI actions row existed in the feature comparison table.

Plus plan seats increased from 40 to 50; AI Actions quotas (5,000/50,000/100,000) removed from Starter/Essential/Ultimate plan cards and the AI Actions row was deleted from the comparison table.

PagerDuty Advance for Incident Management add-on rebranded from "Generative AI" to "Generative and Agentic AI", replacing feature bullets with 4 named agents: SRE Agent, Scribe Agent, Shift Agent, Insights Agent. PagerDuty Advance one-time allowance renamed 'credits' to 'AI Actions' (Professional 1,000 / Business 5,000 / Enterprise 20,000, plus add-on top-ups); AFTER adds a token-based per-Action consumption model.

PagerDuty Advance add-on overhauled: generic GenAI bullets replaced by 4 named Agentic AI agents (SRE, Scribe, Shift, Insights); feature list items renamed/removed, credit quota disclosure dropped.

PagerDuty Advance one-time allotment renamed 'credits' to 'AI Actions' on Professional (1,000), Business (5,000), Enterprise (20,000) plan cards and add-on upsell lines; new tooltip defines the unit.

Out-of-the-box integration catalog expanded from 700+ to 750+ integrations, shown across all plan tiers (Free, Professional, Business, Enterprise) and in the feature comparison table.

Out-of-box integration count increased from 700+ to 750+ across all plans (Free, Professional, Business, Enterprise), as shown in plan cards and feature comparison table.

Integration count increased from 700+ to 750+ out-of-box integrations available across all plans (Monitoring and chat category).

A new 'Operations Cloud' pricing tier was added to the AIOps pricing page navigation, alongside existing AIOps, Automation, Incident Management, and Customer Service Ops tabs. FAQ section renamed from 'Questions? We have answers.' to 'FAQ'; social proof heading changed from 'Transforming critical work at more than 30,000 companies.' to '30,000 companies worldwide trust PagerDuty products'.

Operations Cloud pricing tier added to navigation as a new plan tab with a 'NEW' badge, linking to a dedicated pricing page at /pricing/operations-cloud-limited/.

Feature comparison table section ordering changed: Customer Service Applications section moved from first position to after Audit Log; Detect and Triage section now leads the comparison table. Operations Cloud pricing tab added to PagerDuty pricing navigation with a NEW badge, linking to a dedicated Operations Cloud plan page (/pricing/operations-cloud-limited/).

Post-Incident Reviews feature fully launched for Professional plan (previously marked 'coming soon')

Professional plan: Schedules and policies description changed from 'Unlimited...schedules, escalation policies' to separate 'More On-call Schedules' and 'More Escalation Policies' Professional plan: 'Unlimited international phone/SMS notifications' changed to 'More international phone/SMS notifications'

Professional plan: Predefined Incident Types increased from 2 to 3 Business plan: Added 'Expanded set of triggers and actions on Incident Workflows'

Workflow Automation add-on removed from AIOps pricing page. The add-on previously allowed customers to integrate business processes with technical automation for Dev and IT Operations, including features like automated approvals, information gathering, multi-channel comms, and no-code workflow builder.

Workflow Automation plan discontinued - previously a contact-sales option that automated manual business processes using workflows integrated with Runbook Automation

Professional plan increased predefined Incident Types from 2 to 3 Intune Support for Mobile App added to Enterprise plan

2 predefined Incident Roles added to Professional plan Post-Incident Reviews announced for Professional plan (coming soon)

Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan Major Incident Workflow Template with limited triggers & actions added to Professional plan

Microsoft Teams support for PagerDuty Advance Assistant changed from 'coming soon' to fully available