Pagerduty Introduces Major Capacity Increase with 20,000 One-Time Credits Added to Enterprise Plan
What changed
Up to 100 Custom Incident Types limit added to Enterprise plan
Up to 3 custom Incident Types limit added to Business plan
External Status Page with subscriber limit (up to 500 subscribers) added to Business plan
Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan
Major Incident Workflow Template with limited triggers & actions added to Professional plan
Internal Status Pages added to Business plan
Trigger Incident Workflow on Custom Field added to Business plan
8 custom Incident Roles limit added to Enterprise plan
PagerDuty Advance credits allocation (5,000 one-time credits) added to Business plan
Custom Fields added to Business plan
PagerDuty Advance credits allocation (1,000 one-time credits) added to Professional plan
Post-Incident Reviews (coming soon) added to Professional plan
Post-Incident Reviews now available in Enterprise plan (no longer 'coming soon')
2 predefined Incident Roles added to Professional plan
1 custom Incident Role limit added to Business plan
Full Chat Experience with Premium Slack Actions added to Enterprise plan
2 Teams added to Professional plan
2 predefined Incident Types added to Professional plan
External Status Page with subscriber limit (up to 250 subscribers) added to Professional plan
PagerDuty Advance credits allocation (20,000 one-time credits) added to Enterprise plan
Before and after
Jan 1, 2025 vs Apr 1, 2025Up to 100 Custom Incident Types limit added to Enterprise plan
Sign in to view the full comparison
See the before/after screenshots and every marked-up change.
More from Pagerduty
Full history →- Week 41, 2026·improvedPagerduty boosts Plus plan to 50 seats, drops AI Actions quotas
- Week 28, 2026·packagingPagerduty rebrands AI credits as token-based "AI Actions," adds 4 named agents
- Q2 2026·improvedPagerDuty: integration catalog expanded 700+ → 750+
- Week 16, 2026·improvedPagerduty Expands Integration Library to Over 750 Connections
- Q4 2025·improvedPagerduty Launches Post-Incident Reviews Feature for Professional Plan, Enhancing Incident Management Capabilities
