Pagerduty Introduces Major Capacity Increase with 20,000 One-Time Credits Added to Enterprise Plan
What happened
Between the Jan 1, 2025 and Apr 1, 2025 captures of Pagerduty's pricing page, Pulse recorded 20 changes: Up to 100 Custom Incident Types limit added to Enterprise plan; Up to 3 custom Incident Types limit added to Business plan; External Status Page with subscriber limit (up to 500 subscribers) added to Business plan; Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan; Major Incident Workflow Template with limited triggers & actions added to Professional plan; Internal Status Pages added to Business plan; Trigger Incident Workflow on Custom Field added to Business plan; 8 custom Incident Roles limit added to Enterprise plan; PagerDuty Advance credits allocation (5,000 one-time credits) added to Business plan; Custom Fields added to Business plan; PagerDuty Advance credits allocation (1,000 one-time credits) added to Professional plan; Post-Incident Reviews (coming soon) added to Professional plan; Post-Incident Reviews now available in Enterprise plan (no longer 'coming soon'); 2 predefined Incident Roles added to Professional plan; 1 custom Incident Role limit added to Business plan; Full Chat Experience with Premium Slack Actions added to Enterprise plan; 2 Teams added to Professional plan; 2 predefined Incident Types added to Professional plan; External Status Page with subscriber limit (up to 250 subscribers) added to Professional plan; PagerDuty Advance credits allocation (20,000 one-time credits) added to Enterprise plan. Pulse files it as a packaging change (threshold added, feature added, limit increase) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Professional at $21, Business at $41, Operations Cloud Essential at $1,000, Status Pages at $89 and PagerDuty Advance for Incident Management at $415.
Pagerduty's previous recorded change was "PagerDuty Aiops Launches Full Microsoft Teams Support for Advance Assistant" (Q1 2025). Before that Pulse recorded "PagerDuty Aiops Restructures Advance Pricing: Now $415/month with Annual Commitment, Down from $4,980 for 20,000 Credits/Month" (Dec 2024), "Pagerduty Service Removes Runbook Automation Add-On from Business and Enterprise Plans, Replacing It with Workflow Automation" (Dec 2024) and "Pagerduty Removes Runbook Automation Add-On from Business and Enterprise Plans, Impacting Automation Capabilities" (Q4 2024). Pagerduty has been tracked since 2024-10-01.
In the same window Atlassian and Grafana also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enterprise · LimitAdded
BeforeNot listed
AfterUp to 100 Custom Incident Types limit
- Business · LimitAdded
BeforeNot listed
AfterUp to 3 custom Incident Types limit
- Business · LimitThreshold addedNot listed500 subscribers
- Professional · FeatureFeature added
Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan
- Professional · FeatureAdded
BeforeNot listed
AfterMajor Incident Workflow Template with limited triggers & actions
- Status Pages, Business · FeatureAddedNo Internal Status PagesInternal Status Pages
- Business · FeatureAdded
BeforeNot listed
AfterTrigger Incident Workflow on Custom Field
- Enterprise · LimitAdded
BeforeNo custom Incident Roles limit
After8 custom Incident Roles limit
- Business · LimitLimit increase
PagerDuty Advance credits allocation (5,000 one-time credits) added to Business plan
- Business · FeatureAddedNo Custom FieldsCustom Fields
- Professional · LimitLimit increase
PagerDuty Advance credits allocation (1,000 one-time credits) added to Professional plan
- Professional · FeatureFeature added
Post-Incident Reviews (coming soon) added to Professional plan
- Enterprise · FeatureFeature added
Post-Incident Reviews now available in Enterprise plan (no longer 'coming soon')
- Professional · LimitAdded
BeforeNo predefined Incident Roles
After2 predefined Incident Roles
- Business · LimitAdded
BeforeNo custom Incident Role limit
After1 custom Incident Role limit
- Enterprise · FeatureAdded
BeforeNot listed
AfterFull Chat Experience with Premium Slack Actions
- Professional · LimitAddedNo Teams2 Teams
- Professional · LimitAdded
BeforeNo predefined Incident Types
After2 predefined Incident Types
- Professional · LimitThreshold addedNot listed250 subscribers
- Enterprise · LimitLimit increase
PagerDuty Advance credits allocation (20,000 one-time credits) added to Enterprise plan
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Limit | Not listed | Up to 100 Custom Incident Types limit | Added |
| Business | Limit | Not listed | Up to 3 custom Incident Types limit | Added |
| Business | Limit | Not listed | 500 subscribers | Threshold added |
| Professional | Feature | Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan | Feature added | |
| Professional | Feature | Not listed | Major Incident Workflow Template with limited triggers & actions | Added |
| Status Pages, Business | Feature | No Internal Status Pages | Internal Status Pages | Added |
| Business | Feature | Not listed | Trigger Incident Workflow on Custom Field | Added |
| Enterprise | Limit | No custom Incident Roles limit | 8 custom Incident Roles limit | Added |
| Business | Limit | PagerDuty Advance credits allocation (5,000 one-time credits) added to Business plan | Limit increase | |
| Business | Feature | No Custom Fields | Custom Fields | Added |
| Professional | Limit | PagerDuty Advance credits allocation (1,000 one-time credits) added to Professional plan | Limit increase | |
| Professional | Feature | Post-Incident Reviews (coming soon) added to Professional plan | Feature added | |
| Enterprise | Feature | Post-Incident Reviews now available in Enterprise plan (no longer 'coming soon') | Feature added | |
| Professional | Limit | No predefined Incident Roles | 2 predefined Incident Roles | Added |
| Business | Limit | No custom Incident Role limit | 1 custom Incident Role limit | Added |
| Enterprise | Feature | Not listed | Full Chat Experience with Premium Slack Actions | Added |
| Professional | Limit | No Teams | 2 Teams | Added |
| Professional | Limit | No predefined Incident Types | 2 predefined Incident Types | Added |
| Professional | Limit | Not listed | 250 subscribers | Threshold added |
| Enterprise | Limit | PagerDuty Advance credits allocation (20,000 one-time credits) added to Enterprise plan | Limit increase | |
Values as written on Pagerduty's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pagerduty's pricing page (pagerduty.com) from Jan 1, 2025 and Apr 1, 2025; the change is marked on the page, where Up to 100 Custom Incident Types limit now appears.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Pagerduty, the last 90 days
Full history- Q2 2025packagingPagerduty Automation Discontinues Workflow Automation Plan, Shifting Focus Away from Automated Business Process Integration
- Q2 2025improvedPagerduty Incident Increases Incident Types from 2 to 3 in Professional Plan, Enhancing Incident Management Capabilities
- Q2 2025improvedPagerduty Service Bundles PagerDuty Advance with 1,000 Credits into Professional Plan, Enhancing Value for Users
- Q1 2025improvedPagerduty Introduces Major Capacity Increase with 20,000 One-Time Credits Added to Enterprise Plan · this change
- Q1 2025improvedPagerDuty Aiops Launches Full Microsoft Teams Support for Advance Assistant
- Q1 2025improvedPagerduty Incident Enhances Enterprise Plan with Full Chat Experience and Post-Incident Reviews, Expanding Features for Advanced Incident Management
- Q1 2025improvedPagerduty Service Expands Status Pages Add-on with Variable Pricing and Audience-Specific Features
- Dec 2024packagingPagerDuty Aiops Restructures Advance Pricing: Now $415/month with Annual Commitment, Down from $4,980 for 20,000 Credits/Month
- Dec 2024packagingPagerduty Service Removes Runbook Automation Add-On from Business and Enterprise Plans, Replacing It with Workflow Automation
- Q4 2024packagingPagerduty Removes Runbook Automation Add-On from Business and Enterprise Plans, Impacting Automation Capabilities
Across Business Operations in the same window
All Business Operations changes- AtlassianJan 11Atlassian Opsgenie Confirms Opsgenie Discontinuation for New Customers, Introduces API Rate Limits for Standard and Enterprise Plans
- GrafanaJan 10Grafana Transforms Pro Plan to Pure Pay-As-You-Go Model Starting at $0, Renames All Plans
- AtlassianJan 11Atlassian Opsgenie Removes Chat Support from Essentials, Standard, and Enterprise Plans
- AtlassianJan 11Atlassian Jira Democratizes AI Features by Moving Rovo Search, Chat, and Agents from Premium to Standard Tier
- AtlassianJan 11Atlassian Jira Implements Price Increases for Standard and Premium Plans Amid Major Feature Overhaul and User Limit Expansions
Questions about this change
Did Pagerduty raise prices in April 2025?
No list-price increase was recorded between Jan 1, 2025 and Apr 1, 2025. The change Pulse detected was a packaging change: threshold added, feature added, limit increase.
What changed on Pagerduty's pricing page between Jan 1, 2025 and Apr 1, 2025?
Enterprise limit: Not listed → Up to 100 Custom Incident Types limit, added; Business limit: Not listed → Up to 3 custom Incident Types limit, added; Business limit: Not listed → 500 subscribers; Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan; Professional feature: Not listed → Major Incident Workflow Template with limited triggers & actions, added; Status Pages, Business feature: No Internal Status Pages → Internal Status Pages, added; Business feature: Not listed → Trigger Incident Workflow on Custom Field, added; Enterprise limit: No custom Incident Roles limit → 8 custom Incident Roles limit, added; PagerDuty Advance credits allocation (5,000 one-time credits) added to Business plan; Business feature: No Custom Fields → Custom Fields, added; PagerDuty Advance credits allocation (1,000 one-time credits) added to Professional plan; Post-Incident Reviews (coming soon) added to Professional plan; Post-Incident Reviews now available in Enterprise plan (no longer 'coming soon'); Professional limit: No predefined Incident Roles → 2 predefined Incident Roles, added; Business limit: No custom Incident Role limit → 1 custom Incident Role limit, added; Enterprise feature: Not listed → Full Chat Experience with Premium Slack Actions, added; Professional limit: No Teams → 2 Teams, added; Professional limit: No predefined Incident Types → 2 predefined Incident Types, added; Professional limit: Not listed → 250 subscribers; PagerDuty Advance credits allocation (20,000 one-time credits) added to Enterprise plan. Pulse compared the captures it took on Jan 1, 2025 and Apr 1, 2025; the before/after table above lists each item as written on the page.
How often does Pagerduty change its pricing?
Pulse recorded 6 other pricing-page changes for Pagerduty in the 90 days before this one; the previous change was "PagerDuty Aiops Launches Full Microsoft Teams Support for Advance Assistant" in Q1 2025; Pagerduty has been tracked since 2024-10-01.