Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. P...
What happened
Between the May 18, 2026 and May 25, 2026 captures of Zendesk's pricing page, Pulse recorded one change: Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. Public price of $169/agent/month removed; tier now requires contacting Sales. Pulse files it as a pricing change (price hidden) with a downward direction. Pulse's latest capture (Jun 29, 2026) lists Support Team at $19, Suite Team (Employee Service) at $29, Suite Team at $55, Suite Growth (Employee Service) at $59 and Suite Growth at $89.
It lands 42 days after Zendesk's previous change, "Zendesk reveals annual pricing discounts across all Suite tiers" (Apr 13, 2026). Before that Pulse recorded "Zendesk launches Forethought AI agents integration on pricing page" (Apr 18, 2026). Zendesk has been tracked since 2026-02-20.
In the same window HubSpot, Zoho, Intercom, Microsoft and Salesforce also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Suite Enterprise + Copilot · Price visibilityRenamed
BeforeSuite Enterprise
AfterSuite Enterprise + Copilot
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Suite Enterprise + Copilot | Price visibility | Suite Enterprise | Suite Enterprise + Copilot | Renamed |
Values as written on Zendesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zendesk's pricing page (www.zendesk.com) from May 18, 2026 and May 25, 2026; the change is marked near the top of the page, where "Suite Enterprise" becomes "Suite Enterprise + Copilot".
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The two full-page captures with this change marked up are free with an account.
Zendesk, the last 90 days
Full history- Jul 2, 2026increaseZendesk: Contact Center add-on price increase ($50→$83)
- May 26, 2026packagingSuite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. P... · this change
- Apr 13, 2026packagingZendesk reveals annual pricing discounts across all Suite tiers
- Apr 18, 2026improvedZendesk launches Forethought AI agents integration on pricing page
Across CRM in the same window
All CRM changes- HubSpotMay 26HubSpot Suite Enterprise cuts Breeze AI agent cost 50% to 50 credits
- ZohoMay 19Zoho Sprints adds Calendar View to Starter plan
- IntercomMay 11Intercom expands Fin AI Agent to support ecommerce use cases
- MicrosoftMay 5Microsoft Dynamics365 swaps Record updates for prebuilt Sales Close Agent
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
Questions about this change
Did Zendesk raise prices in May 2026?
No list-price increase was recorded between May 18, 2026 and May 25, 2026. The change Pulse detected was a pricing change: price hidden.
What changed on Zendesk's pricing page between May 18, 2026 and May 25, 2026?
Suite Enterprise + Copilot price visibility: Suite Enterprise → Suite Enterprise + Copilot, renamed. Pulse compared the captures it took on May 18, 2026 and May 25, 2026; the before/after table above lists each item as written on the page.
How often does Zendesk change its pricing?
Pulse recorded 2 other pricing-page changes for Zendesk in the 90 days before this one; the previous change was "Zendesk reveals annual pricing discounts across all Suite tiers" on Apr 13, 2026; Zendesk has been tracked since 2026-02-20.