HelpDesk

AI resolutions top-up addon reworded from an automatic '50 AI resolutions package (auto-refill)' billed at next renewal to a manual 'Extra AI resolutions package (50)' added from billing settings; price ($49.50) and pack size (50) unchanged

Product/company rebrand from 'HelpDesk by Text' to 'HelpDesk.com' across nav logo, page title, hero heading, and FAQ copy. Plans, prices, and features are unchanged.

Annual billing discount increased from 15% (save 15%) to up to 24% per user. Monthly prices are now $25/mo Essential and $99/mo Growth vs annual $19/mo and $79/mo. HelpDesk repackaged its plan lineup from Team ($29/user/mo annual, $34 monthly) / Business ($50/user/mo annual, $59 monthly) to Essential ($19/user/mo annual, $25 monthly) / Growth ($79/user/mo annual, $99 monthly), repositioning around AI agents and revenue. New AI-resolution metering was introduced (Essential 10 resolutions/mo, Growth 200/mo) with overage of $49.50 per 50 additional resolutions. Enterprise remains custom/contact sales.

Introduced 'AI Agent' — an autonomous AI that resolves conversations on its own (10-200 resolutions/mo by plan) — and 'AI Copilot' for human agents, replacing the prior ticket-only support model. Overage resolutions billed at $49.50 per 50. HelpDesk relaunched as 'HelpDesk by Text': Team ($29/mo/user annual, $34 monthly) renamed to Essential ($19/mo/user annual, $25 monthly); Business ($50/mo/user annual, $59 monthly) renamed to Growth ($79/mo/user annual, $99 monthly). Billing shifted from ticket/agent-seat limits to AI-resolution-credit tiers.

Quarterly roll-up · includes Jun 29 weekly, Apr 6 weekly

Free viewer limits reduced from Unlimited to capped values: Team plan now allows 5 free viewers (was Unlimited); Business plan now allows 20 free viewers (was Unlimited).

Contact form limit reduced from Unlimited to 3 (Team), 10 (Business), Custom (Enterprise); Multiple email templates and Custom active rules Enterprise limits changed from Unlimited to Custom (negotiated)