HelpDesk overhauls plans: new Essential & Growth tiers meter AI
What happened
Between the Jun 22, 2026 and Jun 29, 2026 captures of HelpDesk's pricing page, Pulse recorded 2 changes: HelpDesk repackaged its plan lineup from Team ($29/user/mo annual, $34 monthly) / Business ($50/user/mo annual, $59 monthly) to Essential ($19/user/mo annual, $25 monthly) / Growth ($79/user/mo annual, $99 monthly), repositioning around AI agents and revenue. New AI-resolution metering was introduced (Essential 10 resolutions/mo, Growth 200/mo) with overage of $49.50 per 50 additional resolutions. Enterprise remains custom/contact sales; Annual billing discount increased from 15% (save 15%) to up to 24% per user. Monthly prices are now $25/mo Essential and $99/mo Growth vs annual $19/mo and $79/mo. Pulse files it as a pricing change (package change, discount change) with a neutral direction. Pulse's latest capture (Sep 21, 2026) lists Essential at $19, Growth at $79, AI Resolutions Pack (50) at $49.5 subscription and API Calls Pack (100k) at $29.5 subscription.
HelpDesk's previous recorded change was "HelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced" (Jul 3, 2026). Before that Pulse recorded "HelpDesk caps free viewer seats, ending unlimited access" (Apr 6, 2026). HelpDesk has been tracked since 2026-02-27.
In the same window HubSpot, Intercom, Zoho, Zendesk and Salesforce also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Essential, Growth · PackagingPackage change
HelpDesk repackaged its plan lineup from Team ($29/user/mo annual, $34 monthly) / Business ($50/user/mo annual, $59 monthly) to Essential ($19/user/mo annual, $25 monthly) / Growth ($79/user/mo annual, $99 monthly), repositioning around AI agents and revenue. New AI-resolution metering was introduced (Essential 10 resolutions/mo, Growth 200/mo) with overage of $49.50 per 50 additional resolutions. Enterprise remains custom/contact sales.
- Essential, Growth · DiscountDiscount change
Annual billing discount increased from 15% (save 15%) to up to 24% per user. Monthly prices are now $25/mo Essential and $99/mo Growth vs annual $19/mo and $79/mo.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essential, Growth | Packaging | HelpDesk repackaged its plan lineup from Team ($29/user/mo annual, $34 monthly) / Business ($50/user/mo annual, $59 monthly) to Essential ($19/user/mo annual, $25 monthly) / Growth ($79/user/mo annual, $99 monthly), repositioning around AI agents and revenue. New AI-resolution metering was introduced (Essential 10 resolutions/mo, Growth 200/mo) with overage of $49.50 per 50 additional resolutions. Enterprise remains custom/contact sales. | Package change | |
| Essential, Growth | Discount | — | 24% per user | Discount change |
Values as written on HelpDesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HelpDesk's pricing page (helpdesk.com) from Jun 22, 2026 and Jun 29, 2026; the change is marked near the top of the page.
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HelpDesk, the last 90 days
Full history- Sep 21, 2026packagingHelpDesk switches AI resolutions top-up from auto-refill to manual add
- Jul 27, 2026packagingHelpDesk rebrands from HelpDesk by Text to HelpDesk.com, plans unchanged
- Jun 30, 2026packagingHelpDesk overhauls plans: new Essential & Growth tiers meter AI · this change
- Jul 3, 2026improvedHelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced
- Apr 6, 2026packagingHelpDesk caps free viewer seats, ending unlimited access
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- HubSpotJun 24HubSpot CMS Enterprise renames Commerce Hub to Revenue Hub in pricing nav
- IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year
- ZohoJun 2Zoho Sprints adds Sprint Capacity Planning to Premier plan
- ZendeskMay 26Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. P...
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
Questions about this change
Did HelpDesk raise prices in June 2026?
No list-price increase was recorded between Jun 22, 2026 and Jun 29, 2026. The change Pulse detected was a pricing change: package change, discount change.
What changed on HelpDesk's pricing page between Jun 22, 2026 and Jun 29, 2026?
HelpDesk repackaged its plan lineup from Team ($29/user/mo annual, $34 monthly) / Business ($50/user/mo annual, $59 monthly) to Essential ($19/user/mo annual, $25 monthly) / Growth ($79/user/mo annual, $99 monthly), repositioning around AI agents and revenue. New AI-resolution metering was introduced (Essential 10 resolutions/mo, Growth 200/mo) with overage of $49.50 per 50 additional resolutions. Enterprise remains custom/contact sales; Annual billing discount increased from 15% (save 15%) to up to 24% per user. Monthly prices are now $25/mo Essential and $99/mo Growth vs annual $19/mo and $79/mo. Pulse compared the captures it took on Jun 22, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does HelpDesk change its pricing?
Pulse recorded 1 other pricing-page change for HelpDesk in the 90 days before this one; the previous change was "HelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced" on Jul 3, 2026; HelpDesk has been tracked since 2026-02-27.