ServiceNow renames Now Assist to ServiceNow Otto in ITSM package overhaul
What happened
Between the Nov 2, 2026 and Nov 9, 2026 captures of ServiceNow's pricing page, Pulse recorded one change: ITSM package inclusions rewritten: Now Assist renamed ServiceNow Otto and Moveworks for ITSM cut to Moveworks Core (Foundation; Otto/Moveworks lines dropped from Advanced/Prime cards); Foundation adds Predictive Intelligence and AI Control Tower, drops Service Graph Connectors; Advanced adds Digital Portfolio Management; Prime adds LEAP and AI Agent and Skill Creation, drops DEX agent and AI Agent. Pulse files it as a product change (feature change) with a neutral direction.
This is the first pricing-page change Pulse has recorded for ServiceNow. ServiceNow has been tracked since 2026-03-19.
In the same window Atlassian, Microsoft and Salesforce also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureRenamed
BeforeServiceNow Otto and Moveworks for ITSM cut
AfterMoveworks Core
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | ServiceNow Otto and Moveworks for ITSM cut | Moveworks Core | Renamed |
Values as written on ServiceNow's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of ServiceNow's pricing page (www.servicenow.com) from Nov 2, 2026 and Nov 9, 2026; the change is marked near the top of the page, where "ServiceNow Otto and Moveworks for ITSM cut" becomes "Moveworks Core".
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Across Cloud & DevOps in the same window
All Cloud & DevOps changesQuestions about this change
Did ServiceNow raise prices in November 2026?
No list-price increase was recorded between Nov 2, 2026 and Nov 9, 2026. The change Pulse detected was a product change: feature change.
What changed on ServiceNow's pricing page between Nov 2, 2026 and Nov 9, 2026?
Feature: ServiceNow Otto and Moveworks for ITSM cut → Moveworks Core, renamed. Pulse compared the captures it took on Nov 2, 2026 and Nov 9, 2026; the before/after table above lists each item as written on the page.
How often does ServiceNow change its pricing?
Pulse recorded 0 other pricing-page changes for ServiceNow in the 90 days before this one; ServiceNow has been tracked since 2026-03-19.