HelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of HelpDesk's pricing page, Pulse recorded 2 changes: Team ($29→Essential $19/mo) and Business ($50→Growth $79/mo) renamed with new prices, billed per AI resolution credit instead of ticket/seat limits; New AI Agent (autonomous resolution) and AI Copilot introduced across all plans. In detail: HelpDesk relaunched as 'HelpDesk by Text': Team ($29/mo/user annual, $34 monthly) renamed to Essential ($19/mo/user annual, $25 monthly); Business ($50/mo/user annual, $59 monthly) renamed to Growth ($79/mo/user annual, $99 monthly). Billing shifted from ticket/agent-seat limits to AI-resolution-credit tiers; Introduced 'AI Agent' — an autonomous AI that resolves conversations on its own (10-200 resolutions/mo by plan) — and 'AI Copilot' for human agents, replacing the prior ticket-only support model. Overage resolutions billed at $49.50 per 50. Pulse files it as a packaging change (package change, feature added) with an upward direction. Pulse's latest capture (Sep 21, 2026) lists Essential at $19, Growth at $79, AI Resolutions Pack (50) at $49.5 subscription and API Calls Pack (100k) at $29.5 subscription.
It lands 87 days after HelpDesk's previous change, "HelpDesk caps free viewer seats, ending unlimited access" (Apr 6, 2026). HelpDesk has been tracked since 2026-02-27.
In the same window HubSpot, Zendesk, Intercom, Zoho and Salesforce also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Essential, Growth · PackagingChanged
Beforeticket/agent-seat limits
AfterAI-resolution-credit tiers
- — · FeatureAddedNo 'AI Agent''AI Agent'
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essential, Growth | Packaging | ticket/agent-seat limits | AI-resolution-credit tiers | Changed |
| — | Feature | No 'AI Agent' | 'AI Agent' | Added |
Values as written on HelpDesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HelpDesk's pricing page (helpdesk.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked near the top of the page, where "ticket/agent-seat limits" becomes "AI-resolution-credit tiers".
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The two full-page captures with this change marked up are free with an account.
HelpDesk, the last 90 days
Full history- Sep 21, 2026packagingHelpDesk switches AI resolutions top-up from auto-refill to manual add
- Jul 27, 2026packagingHelpDesk rebrands from HelpDesk by Text to HelpDesk.com, plans unchanged
- Jun 30, 2026packagingHelpDesk overhauls plans: new Essential & Growth tiers meter AI
- Jul 3, 2026improvedHelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced · this change
- Apr 6, 2026packagingHelpDesk caps free viewer seats, ending unlimited access
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- HubSpotJul 3HubSpot Suiteenterprise: New AEO product launched + Starter price cut $9→$7/mo/seat
- ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
- IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year
- ZohoJun 2Zoho Sprints adds Sprint Capacity Planning to Premier plan
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
Questions about this change
Did HelpDesk raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a packaging change: package change, feature added.
What changed on HelpDesk's pricing page between Mar 30, 2026 and Jun 29, 2026?
Essential, Growth packaging: ticket/agent-seat limits → AI-resolution-credit tiers, changed; feature: No 'AI Agent' → 'AI Agent', added. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does HelpDesk change its pricing?
Pulse recorded 2 other pricing-page changes for HelpDesk in the 90 days before this one; the previous change was "HelpDesk caps free viewer seats, ending unlimited access" on Apr 6, 2026; HelpDesk has been tracked since 2026-02-27.