HelpDesk Caps Contact Forms at 3 on Team Plan, Cuts Unlimited Perks
What happened
Between the Mar 9, 2026 and Mar 16, 2026 captures of HelpDesk's pricing page, Pulse recorded one change: Contact form limit reduced from Unlimited to 3 (Team), 10 (Business), Custom (Enterprise); Multiple email templates and Custom active rules Enterprise limits changed from Unlimited to Custom (negotiated). Pulse files it as a packaging change (limit decrease) with a downward direction. Pulse's latest capture (Sep 21, 2026) lists Essential at $19, Growth at $79, AI Resolutions Pack (50) at $49.5 subscription and API Calls Pack (100k) at $29.5 subscription.
This is the first pricing-page change Pulse has recorded for HelpDesk. HelpDesk has been tracked since 2026-02-27.
In the same window Intercom, HubSpot, Zoho and Salesforce also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enterprise · LimitChangedUnlimited3
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Limit | Unlimited | 3 | Changed |
Values as written on HelpDesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HelpDesk's pricing page (helpdesk.com) from Mar 9, 2026 and Mar 16, 2026; the change is marked near the top of the page, where "Unlimited" becomes "3".
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The two full-page captures with this change marked up are free with an account.
HelpDesk, pricing history
Full history- Jun 30, 2026packagingHelpDesk overhauls plans: new Essential & Growth tiers meter AI
- Jul 3, 2026improvedHelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced
- Apr 6, 2026packagingHelpDesk caps free viewer seats, ending unlimited access
- Mar 17, 2026packagingHelpDesk Caps Contact Forms at 3 on Team Plan, Cuts Unlimited Perks · this change
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- IntercomMar 17Intercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric
- HubSpotMar 17HubSpot Operations removes Brand Identity feature from Enterprise plan
- ZohoMar 6Zoho Recruit Reveals Dollar Pricing Across All Plans and Add-ons
- SalesforceJan 12Salesforce Renames Data Cloud to Data 360, Signaling Major Shift in Product Strategy
Questions about this change
Did HelpDesk raise prices in March 2026?
No list-price increase was recorded between Mar 9, 2026 and Mar 16, 2026. The change Pulse detected was a packaging change: limit decrease.
What changed on HelpDesk's pricing page between Mar 9, 2026 and Mar 16, 2026?
Enterprise limit: Unlimited → 3, changed. Pulse compared the captures it took on Mar 9, 2026 and Mar 16, 2026; the before/after table above lists each item as written on the page.
How often does HelpDesk change its pricing?
Pulse recorded 0 other pricing-page changes for HelpDesk in the 90 days before this one; HelpDesk has been tracked since 2026-02-27.