HelpDesk caps free viewer seats, ending unlimited access
What happened
Between the Mar 30, 2026 and Apr 6, 2026 captures of HelpDesk's pricing page, Pulse recorded one change: Free viewer limits reduced from Unlimited to capped values: Team plan now allows 5 free viewers (was Unlimited); Business plan now allows 20 free viewers (was Unlimited). Pulse files it as a packaging change (limit decrease) with a downward direction. Pulse's latest capture (Sep 21, 2026) lists Essential at $19, Growth at $79, AI Resolutions Pack (50) at $49.5 subscription and API Calls Pack (100k) at $29.5 subscription.
It lands 21 days after HelpDesk's previous change, "HelpDesk Caps Contact Forms at 3 on Team Plan, Cuts Unlimited Perks" (Mar 17, 2026). HelpDesk has been tracked since 2026-02-27.
In the same window HubSpot, Salesforce, Zoho and Intercom also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Team · LimitChangedUnlimitedcapped values
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Team | Limit | Unlimited | capped values | Changed |
Values as written on HelpDesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HelpDesk's pricing page (helpdesk.com) from Mar 30, 2026 and Apr 6, 2026; the change is marked near the top of the page, where "Unlimited" becomes "capped values".
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The two full-page captures with this change marked up are free with an account.
HelpDesk, the last 90 days
Full history- Jul 27, 2026packagingHelpDesk rebrands from HelpDesk by Text to HelpDesk.com, plans unchanged
- Jun 30, 2026packagingHelpDesk overhauls plans: new Essential & Growth tiers meter AI
- Jul 3, 2026improvedHelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced
- Apr 6, 2026packagingHelpDesk caps free viewer seats, ending unlimited access · this change
- Mar 17, 2026packagingHelpDesk Caps Contact Forms at 3 on Team Plan, Cuts Unlimited Perks
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- HubSpotApr 7HubSpot Suite Enterprise launches Data Agent GA, revamps Commerce Hub card
- SalesforceApr 4Salesforce Agentforce rebrands buying models to PayGo and PreCommit
- ZohoApr 4Zoho Recruit drops Enterprise price 33% to $50 and restructures add-on lineup
- IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
Questions about this change
Did HelpDesk raise prices in April 2026?
No list-price increase was recorded between Mar 30, 2026 and Apr 6, 2026. The change Pulse detected was a packaging change: limit decrease.
What changed on HelpDesk's pricing page between Mar 30, 2026 and Apr 6, 2026?
Team limit: Unlimited → capped values, changed. Pulse compared the captures it took on Mar 30, 2026 and Apr 6, 2026; the before/after table above lists each item as written on the page.
How often does HelpDesk change its pricing?
Pulse recorded 1 other pricing-page change for HelpDesk in the 90 days before this one; the previous change was "HelpDesk Caps Contact Forms at 3 on Team Plan, Cuts Unlimited Perks" on Mar 17, 2026; HelpDesk has been tracked since 2026-02-27.