Packaging change·Mar 30 → Apr 6, 2026·Week 15, 2026·Collaboration & Productivity
HelpDesk caps free viewer seats, ending unlimited access
What changed
Limit decrease
Free viewer limits reduced from Unlimited to capped values: Team plan now allows 5 free viewers (was Unlimited); Business plan now allows 20 free viewers (was Unlimited).
Before and after
Mar 30, 2026 vs Apr 6, 2026Pulse.
100%
What changed
Free viewer limits reduced from Unlimited to capped values: Team plan now allows 5 free viewers (was Unlimited); Business plan now allows 20 free viewers (was Unlimited).
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Week 12, 2026 · HelpDesk Caps Contact Forms at 3 on Team Plan, Cuts Unlimited PerksHelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced · Q2 2026
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