Product change·Jul 20 → Jul 27, 2026·Week 31, 2026·Collaboration & Productivity
HelpDesk rebrands from HelpDesk by Text to HelpDesk.com, plans unchanged
Product/company rebrand from 'HelpDesk by Text' to 'HelpDesk.com' across nav logo, page title, hero heading, and FAQ copy. Plans, prices, and features are unchanged.
What changed
Positioning
Product/company rebrand from 'HelpDesk by Text' to 'HelpDesk.com' across nav logo, page title, hero heading, and FAQ copy. Plans, prices, and features are unchanged.
Before and after
Jul 20, 2026 vs Jul 27, 2026Pulse.
100%
What changed
Product/company rebrand from 'HelpDesk by Text' to 'HelpDesk.com' across nav logo, page title, hero heading, and FAQ copy. Plans, prices, and features are unchanged.
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Week 27, 2026 · HelpDesk overhauls plans: new Essential & Growth tiers meter AIHelpDesk switches AI resolutions top-up from auto-refill to manual add · Week 39, 2026
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- Week 27, 2026·packagingHelpDesk overhauls plans: new Essential & Growth tiers meter AI
- Q2 2026·improvedHelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced
- Week 15, 2026·packagingHelpDesk caps free viewer seats, ending unlimited access
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