HelpDesk rebrands from HelpDesk by Text to HelpDesk.com, plans unchanged
What happened
Between the Jul 20, 2026 and Jul 27, 2026 captures of HelpDesk's pricing page, Pulse recorded one change: Product/company rebrand from 'HelpDesk by Text' to 'HelpDesk.com' across nav logo, page title, hero heading, and FAQ copy. Plans, prices, and features are unchanged. Pulse files it as a product change (positioning) with a neutral direction. Pulse's latest capture (Sep 21, 2026) lists Essential at $19, Growth at $79, AI Resolutions Pack (50) at $49.5 subscription and API Calls Pack (100k) at $29.5 subscription.
It lands 27 days after HelpDesk's previous change, "HelpDesk overhauls plans: new Essential & Growth tiers meter AI" (Jun 30, 2026). Before that Pulse recorded "HelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced" (Jul 3, 2026). HelpDesk has been tracked since 2026-02-27.
In the same window HubSpot, Zoho, Zendesk and Intercom also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · PositioningRewordedHelpDesk by TextHelpDesk.com
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Positioning | HelpDesk by Text | HelpDesk.com | Reworded |
Values as written on HelpDesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HelpDesk's pricing page (helpdesk.com) from Jul 20, 2026 and Jul 27, 2026; the change is marked near the top of the page, where "HelpDesk by Text" becomes "HelpDesk.com".
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HelpDesk, the last 90 days
Full history- Sep 21, 2026packagingHelpDesk switches AI resolutions top-up from auto-refill to manual add
- Jul 27, 2026packagingHelpDesk rebrands from HelpDesk by Text to HelpDesk.com, plans unchanged · this change
- Jun 30, 2026packagingHelpDesk overhauls plans: new Essential & Growth tiers meter AI
- Jul 3, 2026improvedHelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- HubSpotJul 27HubSpot CMS Starter Content Hub: Professional swaps Custom reporting for Agent Hub
- ZohoJul 13Zoho Peopleplus: Premium & Enterprise price increases + 4 new Premium features
- ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
- IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year
Questions about this change
Did HelpDesk raise prices in July 2026?
No list-price increase was recorded between Jul 20, 2026 and Jul 27, 2026. The change Pulse detected was a product change: positioning.
What changed on HelpDesk's pricing page between Jul 20, 2026 and Jul 27, 2026?
Positioning: HelpDesk by Text → HelpDesk.com, reworded. Pulse compared the captures it took on Jul 20, 2026 and Jul 27, 2026; the before/after table above lists each item as written on the page.
How often does HelpDesk change its pricing?
Pulse recorded 2 other pricing-page changes for HelpDesk in the 90 days before this one; the previous change was "HelpDesk overhauls plans: new Essential & Growth tiers meter AI" on Jun 30, 2026; HelpDesk has been tracked since 2026-02-27.