HelpDesk switches AI resolutions top-up from auto-refill to manual add
What happened
Between the Sep 14, 2026 and Sep 21, 2026 captures of HelpDesk's pricing page, Pulse recorded one change: AI resolutions top-up addon reworded from an automatic '50 AI resolutions package (auto-refill)' billed at next renewal to a manual 'Extra AI resolutions package (50)' added from billing settings; price ($49.50) and pack size (50) unchanged. Pulse files it as a packaging change (add-on change) with a neutral direction. The current page lists Essential at $19, Growth at $79, AI Resolutions Pack (50) at $49.5 subscription and API Calls Pack (100k) at $29.5 subscription.
It lands 56 days after HelpDesk's previous change, "HelpDesk rebrands from HelpDesk by Text to HelpDesk.com, plans unchanged" (Jul 27, 2026). Before that Pulse recorded "HelpDesk overhauls plans: new Essential & Growth tiers meter AI" (Jun 30, 2026) and "HelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced" (Jul 3, 2026). HelpDesk has been tracked since 2026-02-27.
In the same window Salesforce, HubSpot, Intercom, Zoho and Zendesk also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onAdd-on change
AI resolutions top-up addon reworded from an automatic '50 AI resolutions package (auto-refill)' billed at next renewal to a manual 'Extra AI resolutions package (50)' added from billing settings; price ($49.50) and pack size (50) unchanged
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | AI resolutions top-up addon reworded from an automatic '50 AI resolutions package (auto-refill)' billed at next renewal to a manual 'Extra AI resolutions package (50)' added from billing settings; price ($49.50) and pack size (50) unchanged | Add-on change | |
Values as written on HelpDesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HelpDesk's pricing page (helpdesk.com) from Sep 14, 2026 and Sep 21, 2026; the change is marked around the middle of the page.
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HelpDesk, the last 90 days
Full history- Sep 21, 2026packagingHelpDesk switches AI resolutions top-up from auto-refill to manual add · this change
- Jul 27, 2026packagingHelpDesk rebrands from HelpDesk by Text to HelpDesk.com, plans unchanged
- Jun 30, 2026packagingHelpDesk overhauls plans: new Essential & Growth tiers meter AI
- Jul 3, 2026improvedHelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- SalesforceSep 21Salesforce Small Business axes Products-by-role path, drops 5 SKUs
- HubSpotSep 21HubSpot Service Enterprise drops AI transcript enrichment from Enterprise plan
- IntercomSep 19Intercom rebrands Essential automation as Fin, adds Fin external actions
- ZohoSep 14Zoho Expense Standard drops Multi-level approval, gains Zia AI suite
- ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
Questions about this change
Did HelpDesk raise prices in September 2026?
No list-price increase was recorded between Sep 14, 2026 and Sep 21, 2026. The change Pulse detected was a packaging change: add-on change.
What changed on HelpDesk's pricing page between Sep 14, 2026 and Sep 21, 2026?
AI resolutions top-up addon reworded from an automatic '50 AI resolutions package (auto-refill)' billed at next renewal to a manual 'Extra AI resolutions package (50)' added from billing settings; price ($49.50) and pack size (50) unchanged. Pulse compared the captures it took on Sep 14, 2026 and Sep 21, 2026; the before/after table above lists each item as written on the page.
How often does HelpDesk change its pricing?
Pulse recorded 3 other pricing-page changes for HelpDesk in the 90 days before this one; the previous change was "HelpDesk rebrands from HelpDesk by Text to HelpDesk.com, plans unchanged" on Jul 27, 2026; HelpDesk has been tracked since 2026-02-27.