Aircall slashes AI Voice Agent rates up to 26% across all tiers
What happened
Between the May 11, 2026 and May 18, 2026 captures of Aircall's pricing page, Pulse recorded 2 changes: Essentials plan integration count increased from 100+ to 250+ integrations and API access. Essentials plan also now explicitly lists 'Unlimited inbound calls (toll-free excluded)' as a plan card feature; AI Voice Agent pricing decreased across all tiers: base rate $0.19/min to $0.14/min; 500-min bundle $175 to $130; 2,500-min bundle $725 to $550; pay-as-you-go $0.49 to $0.37/min (up to 2,500 min) and $0.39 to $0.29/min (over 2,500 min). Pulse files it as a pricing change (feature change, price decrease) with a downward direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $100, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
It lands 28 days after Aircall's previous change, "Aircall hikes AI Voice Agent rates 36% and limits global calling" (Apr 20, 2026). Before that Pulse recorded "Aircall slashes AI Voice Agent rates up to 26% across all tiers" (Apr 13, 2026), "Aircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage" (Apr 1, 2026) and "Aircall overhauls AI Voice Agent pricing with new minute bundles" (Apr 2, 2026). Aircall has been tracked since 2023-11-14.
In the same window Twilio, Microsoft, Zendesk, Genesys and Ringcentral also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Essentials · FeatureChanged
Before100+
After250+ integrations and API access
- Voice Agent · Price−26%$0.19/min$0.14/min
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essentials | Feature | 100+ | 250+ integrations and API access | Changed |
| Voice Agent | Price | $0.19/min | $0.14/min | −26% |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from May 11, 2026 and May 18, 2026; the change is marked near the top of the page, where voice agent price reads $0.19/min and then $0.14/min.
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Jul 6, 2026improvedAircall: Analytics+ add-on feature list rewritten
- Jul 2, 2026improvedAircall: Essentials plan integration count boosted to 250+
- May 27, 2026improvedAircall restricts inbound calls to US & Canada, raises AI Voice Agent rates
- May 18, 2026decreaseAircall slashes AI Voice Agent rates up to 26% across all tiers · this change
- Apr 20, 2026improvedAircall hikes AI Voice Agent rates 36% and limits global calling
- Apr 13, 2026decreaseAircall slashes AI Voice Agent rates up to 26% across all tiers
- Apr 1, 2026increaseAircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage
- Apr 2, 2026improvedAircall overhauls AI Voice Agent pricing with new minute bundles
- Feb 23, 2026packagingAircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min
Across CRM in the same window
All CRM changes- TwilioMay 11Twilio launches AI Conversations suite with five new pricing tiers
- MicrosoftMay 5Microsoft Dynamics365 swaps Record updates for prebuilt Sales Close Agent
- ZendeskApr 18Zendesk launches Forethought AI agents integration on pricing page
- GenesysApr 13Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers
- RingcentralApr 3Ringcentral offers up to 12 months free for businesses under 400 employees
Questions about this change
Did Aircall raise prices in May 2026?
No — prices went down. Between May 11, 2026 and May 18, 2026 Aircall's pricing page showed 1 price cut: Voice Agent: $0.19/min → $0.14/min (−26%).
What changed on Aircall's pricing page between May 11, 2026 and May 18, 2026?
Essentials feature: 100+ → 250+ integrations and API access, changed; Voice Agent price: $0.19/min → $0.14/min (−26%). Pulse compared the captures it took on May 11, 2026 and May 18, 2026; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 5 other pricing-page changes for Aircall in the 90 days before this one; the previous change was "Aircall hikes AI Voice Agent rates 36% and limits global calling" on Apr 20, 2026; Aircall has been tracked since 2023-11-14.