Daly City, CA-based customer experience software company founded in 1990. Private. Operates in cloud contact center and CX markets. Serves enterprises with omnichannel customer engagement and workforce management solutions.
Pricing Change History
3 changesBYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only.
Quarterly roll-up · includes Apr 13 weekly, Apr 6 weekly
BYOI (Bring Your Own Interactions) add-on availability narrowed from all four plans (CX1, CX2, CX3, CX4) to CX3 only, restricting access for CX1, CX2 and CX4 customers.
All four CX plan taglines updated to include 'and associate users': CX1 'For voice contact centers and associate users', CX2-CX4 similarly updated. Plans now explicitly position for associate user personas. All four Genesys Cloud CX plans (CX1-CX4) now include 'Associate experience for workspace and mobile' in their feature lists, indicating the associate user experience is bundled across all tiers.
Research Genesys's pricing with the Pulse Agent
Ask anything about Genesys's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Price |
|---|---|
| Genesys Cloud CX 1 | $75 /user/mobilled annually |
| Genesys Cloud CX 2 | $115 /user/mobilled annually |
| Genesys Cloud CX 3 | $155 /user/mobilled annually |
| Genesys Cloud CX 4 | $240 /user/mobilled annually |
Company Facts
How Genesys compares with its peers
| Company | Entry price | Last change |
|---|---|---|
N NICE | $2 /consumer/mo, billed annually | Jul 3, 2026 |
A Avaya | — | — |
F Five9 | $119 /seat/mo | Jan 21, 2026 |
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
T Twilio | $0.01 /mo + usage | Sep 7, 2026 |
8 8x8 | Contact | — |
Genesys pricing FAQ
- How much does Genesys cost?
- Genesys pricing starts at $75/user/mo on Genesys Cloud CX 1, billed annually. Genesys lists 4 plans on its pricing page.
- Does Genesys have a free plan?
- No. Genesys does not list a free tier; paid plans start at $75/user/mo on Genesys Cloud CX 1, billed annually.
- What pricing model does Genesys use?
- Genesys uses subscription pricing across 4 plans.
- When did Genesys last change its pricing?
- Jul 3, 2026: Genesys: BYOI add-on availability restricted to CX3 only.
- How often has Genesys changed its pricing?
- Pulse has recorded 3 pricing changes for Genesys since it started tracking on Feb 27, 2026; the pricing page was last captured on Jul 3, 2026.