Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers
What happened
Between the Apr 6, 2026 and Apr 13, 2026 captures of Genesys's pricing page, Pulse recorded one change: BYOI (Bring Your Own Interactions) add-on availability narrowed from all four plans (CX1, CX2, CX3, CX4) to CX3 only, restricting access for CX1, CX2 and CX4 customers. Pulse files it as a packaging change (add-on change) with a neutral direction. Pulse's latest capture (Jun 29, 2026) lists Genesys Cloud CX 1 at $75, Genesys Cloud CX 2 at $115, Genesys Cloud CX 3 at $155 and Genesys Cloud CX 4 at $240.
It lands 4 days after Genesys's previous change, "Genesys bundles associate experience into all Cloud CX tiers" (Apr 9, 2026). Genesys has been tracked since 2026-02-27.
In the same window Zendesk, Twilio, NICE and Five9 also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onAdd-on change
BYOI (Bring Your Own Interactions) add-on availability narrowed from all four plans (CX1, CX2, CX3, CX4) to CX3 only, restricting access for CX1, CX2 and CX4 customers.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | BYOI (Bring Your Own Interactions) add-on availability narrowed from all four plans (CX1, CX2, CX3, CX4) to CX3 only, restricting access for CX1, CX2 and CX4 customers. | Add-on change | |
Values as written on Genesys's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Genesys's pricing page (www.genesys.com) from Apr 6, 2026 and Apr 13, 2026; the change is marked around the middle of the page.
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Genesys, the last 90 days
Full history- Jul 3, 2026packagingGenesys: BYOI add-on availability restricted to CX3 only
- Apr 13, 2026packagingGenesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers · this change
- Apr 9, 2026packagingGenesys bundles associate experience into all Cloud CX tiers
Across CRM in the same window
All CRM changes- ZendeskApr 13Zendesk reveals annual pricing discounts across all Suite tiers
- TwilioApr 13Twilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup
- NICEApr 7Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement...
- Five9Jan 21Five9 Core Plan Price Increased by 34% Amid Major Restructuring to Include AI Features and All Channels
Questions about this change
Did Genesys raise prices in April 2026?
No list-price increase was recorded between Apr 6, 2026 and Apr 13, 2026. The change Pulse detected was a packaging change: add-on change.
What changed on Genesys's pricing page between Apr 6, 2026 and Apr 13, 2026?
BYOI (Bring Your Own Interactions) add-on availability narrowed from all four plans (CX1, CX2, CX3, CX4) to CX3 only, restricting access for CX1, CX2 and CX4 customers. Pulse compared the captures it took on Apr 6, 2026 and Apr 13, 2026; the before/after table above lists each item as written on the page.
How often does Genesys change its pricing?
Pulse recorded 1 other pricing-page change for Genesys in the 90 days before this one; the previous change was "Genesys bundles associate experience into all Cloud CX tiers" on Apr 9, 2026; Genesys has been tracked since 2026-02-27.