Aircall overhauls AI Voice Agent pricing with new minute bundles
What happened
Between the Dec 29, 2025 and Mar 30, 2026 captures of Aircall's pricing page, Pulse recorded 2 changes: AI Voice Agent pricing model restructured: tiered PAYG (from $0.49/min) replaced with bundle packages ($175/500min, $725/2,500min, $0.19/min for 10K+) plus PAYG at $0.49/min up to 2,500 min and $0.39/min over; Call coverage scope updated across plans. Essentials plan card: 'Unlimited inbound calls (toll-free excluded)' changed to 'Unlimited calls within US & Canada*'. Custom plan: 'Unlimited outbound calls*' changed to 'Unlimited calls worldwide*'. Outbound domestic row in comparison table changed from 'Contact us' to 'Unlimited in US and Canada*'. Pulse files it as a packaging change (package change, feature change) with a neutral direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $100, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
It lands 39 days after Aircall's previous change, "Aircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min" (Feb 23, 2026). Before that Pulse recorded "Aircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing" (Week 4, 2026) and "Aircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers" (Jan 10, 2026). Aircall has been tracked since 2023-11-14.
In the same window Microsoft, Ringcentral and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Voice Agent · PackagingPackage change
AI Voice Agent pricing model restructured: tiered PAYG (from $0.49/min) replaced with bundle packages ($175/500min, $725/2,500min, $0.19/min for 10K+) plus PAYG at $0.49/min up to 2,500 min and $0.39/min over.
- Essentials · FeatureReworded
BeforeContact us
AfterUnlimited in US and Canada*
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Voice Agent | Packaging | — | $0.49/min | Package change |
| Essentials | Feature | Contact us | Unlimited in US and Canada* | Reworded |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Dec 29, 2025 and Mar 30, 2026; the change is marked in the lower part of the page, where "Contact us" becomes "Unlimited in US and Canada*".
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Apr 20, 2026improvedAircall hikes AI Voice Agent rates 36% and limits global calling
- Apr 13, 2026decreaseAircall slashes AI Voice Agent rates up to 26% across all tiers
- Apr 1, 2026increaseAircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage
- Apr 2, 2026improvedAircall overhauls AI Voice Agent pricing with new minute bundles · this change
- Feb 23, 2026packagingAircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min
- Week 4, 2026improvedAircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing
- Jan 10, 2026packagingAircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New Customers
Across CRM in the same window
All CRM changesQuestions about this change
Did Aircall raise prices in March 2026?
No list-price increase was recorded between Dec 29, 2025 and Mar 30, 2026. The change Pulse detected was a packaging change: package change, feature change.
What changed on Aircall's pricing page between Dec 29, 2025 and Mar 30, 2026?
AI Voice Agent pricing model restructured: tiered PAYG (from $0.49/min) replaced with bundle packages ($175/500min, $725/2,500min, $0.19/min for 10K+) plus PAYG at $0.49/min up to 2,500 min and $0.39/min over; Essentials feature: Contact us → Unlimited in US and Canada*, reworded. Pulse compared the captures it took on Dec 29, 2025 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 4 other pricing-page changes for Aircall in the 90 days before this one; the previous change was "Aircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min" on Feb 23, 2026; Aircall has been tracked since 2023-11-14.