Packaging change·Dec 29 → Mar 30, 2026·Q1 2026·Sales & Customer Relationship Management (CRM)

Aircall overhauls AI Voice Agent pricing with new minute bundles

AircallPackagingPackage changeFeature change

What changed

Package change

AI Voice Agent pricing model restructured: tiered PAYG (from $0.49/min) replaced with bundle packages ($175/500min, $725/2,500min, $0.19/min for 10K+) plus PAYG at $0.49/min up to 2,500 min and $0.39/min over.

Feature change

Call coverage scope updated across plans. Essentials plan card: 'Unlimited inbound calls (toll-free excluded)' changed to 'Unlimited calls within US & Canada*'. Custom plan: 'Unlimited outbound calls*' changed to 'Unlimited calls worldwide*'. Outbound domestic row in comparison table changed from 'Contact us' to 'Unlimited in US and Canada*'.

Before and after

Dec 29, 2025 vs Mar 30, 2026

Pulse.

100%

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Week 9, 2026 · Aircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min Aircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage · Week 14, 2026

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