Aircall slashes AI Voice Agent rates up to 26% across all tiers
What happened
Between the Apr 6, 2026 and Apr 13, 2026 captures of Aircall's pricing page, Pulse recorded one change: AI Voice Agent pricing decreased across all tiers: base rate from $0.19 to $0.14/min; 500-min bundle from $175 to $130; 2,500-min bundle from $725 to $550; pay-as-you-go from $0.49/$0.39 to $0.37/$0.29 per min. Pulse files it as a pricing change (price decrease) with a downward direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $100, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
It lands 12 days after Aircall's previous change, "Aircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage" (Apr 1, 2026). Before that Pulse recorded "Aircall overhauls AI Voice Agent pricing with new minute bundles" (Apr 2, 2026), "Aircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min" (Feb 23, 2026) and "Aircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing" (Week 4, 2026). Aircall has been tracked since 2023-11-14.
In the same window Genesys, Zendesk, Twilio, Microsoft and Ringcentral also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Voice Agent · Price−26%$0.19$0.14/min
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Voice Agent | Price | $0.19 | $0.14/min | −26% |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Apr 6, 2026 and Apr 13, 2026; the change is marked around the middle of the page, where voice agent price reads $0.19 and then $0.14/min.
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- May 27, 2026improvedAircall restricts inbound calls to US & Canada, raises AI Voice Agent rates
- May 18, 2026decreaseAircall slashes AI Voice Agent rates up to 26% across all tiers
- Apr 20, 2026improvedAircall hikes AI Voice Agent rates 36% and limits global calling
- Apr 13, 2026decreaseAircall slashes AI Voice Agent rates up to 26% across all tiers · this change
- Apr 1, 2026increaseAircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage
- Apr 2, 2026improvedAircall overhauls AI Voice Agent pricing with new minute bundles
- Feb 23, 2026packagingAircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min
- Week 4, 2026improvedAircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing
Across CRM in the same window
All CRM changes- GenesysApr 13Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers
- ZendeskApr 13Zendesk reveals annual pricing discounts across all Suite tiers
- TwilioApr 13Twilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup
- MicrosoftApr 7Microsoft Copilot softens AI usage promises, tightens renewal terms
- RingcentralApr 3Ringcentral offers up to 12 months free for businesses under 400 employees
Questions about this change
Did Aircall raise prices in April 2026?
No — prices went down. Between Apr 6, 2026 and Apr 13, 2026 Aircall's pricing page showed 1 price cut: Voice Agent: $0.19 → $0.14/min (−26%).
What changed on Aircall's pricing page between Apr 6, 2026 and Apr 13, 2026?
Voice Agent price: $0.19 → $0.14/min (−26%). Pulse compared the captures it took on Apr 6, 2026 and Apr 13, 2026; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 4 other pricing-page changes for Aircall in the 90 days before this one; the previous change was "Aircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage" on Apr 1, 2026; Aircall has been tracked since 2023-11-14.