Aircall restricts inbound calls to US & Canada, raises AI Voice Agent rates
What happened
Between the May 18, 2026 and May 25, 2026 captures of Aircall's pricing page, Pulse recorded 3 changes: Custom plan calling entitlement updated: 'Unlimited outbound calls*' changed to 'Unlimited calls worldwide *', expanding scope from outbound-only to all-direction worldwide calling; Essentials plan inbound calls feature updated: 'Unlimited inbound calls (toll-free excluded)' changed to 'Unlimited calls within US & Canada *', restricting unlimited calling to US and Canada only; AI Voice Agent add-on pricing increased: base rate from $0.14 to $0.19/min; 500-min bundle $130 to $175; 2,500-min bundle $550 to $725; pay-as-you-go rates raised from $0.37/$0.29 to $0.49/$0.39 per minute. Pulse files it as a packaging change (feature change, add-on change) with a neutral direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $100, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
It lands 8 days after Aircall's previous change, "Aircall slashes AI Voice Agent rates up to 26% across all tiers" (May 18, 2026). Before that Pulse recorded "Aircall hikes AI Voice Agent rates 36% and limits global calling" (Apr 20, 2026), "Aircall slashes AI Voice Agent rates up to 26% across all tiers" (Apr 13, 2026) and "Aircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage" (Apr 1, 2026). Aircall has been tracked since 2023-11-14.
In the same window Zendesk, Ringcentral, Twilio, Microsoft and Genesys also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Custom · FeatureChanged
Beforeoutbound-only
Afterall-direction worldwide calling
- Essentials · FeatureFeature change
Essentials plan inbound calls feature updated: 'Unlimited inbound calls (toll-free excluded)' changed to 'Unlimited calls within US & Canada *', restricting unlimited calling to US and Canada only.
- — · Add-on+36%$0.14$0.19/min
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Custom | Feature | outbound-only | all-direction worldwide calling | Changed |
| Essentials | Feature | Essentials plan inbound calls feature updated: 'Unlimited inbound calls (toll-free excluded)' changed to 'Unlimited calls within US & Canada *', restricting unlimited calling to US and Canada only. | Feature change | |
| — | Add-on | $0.14 | $0.19/min | +36% |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from May 18, 2026 and May 25, 2026; the change is marked near the top of the page, where "outbound-only" becomes "all-direction worldwide calling".
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Jul 27, 2026packagingAircall pulls free AIVA minutes promo tied to World Tournament campaign
- Jul 6, 2026improvedAircall: Analytics+ add-on feature list rewritten
- Jul 2, 2026improvedAircall: Essentials plan integration count boosted to 250+
- May 27, 2026improvedAircall restricts inbound calls to US & Canada, raises AI Voice Agent rates · this change
- May 18, 2026decreaseAircall slashes AI Voice Agent rates up to 26% across all tiers
- Apr 20, 2026improvedAircall hikes AI Voice Agent rates 36% and limits global calling
- Apr 13, 2026decreaseAircall slashes AI Voice Agent rates up to 26% across all tiers
- Apr 1, 2026increaseAircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage
- Apr 2, 2026improvedAircall overhauls AI Voice Agent pricing with new minute bundles
Across CRM in the same window
All CRM changes- ZendeskMay 26Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. P...
- RingcentralMay 25Ringcentral promotes 33% annual savings on RingEX pricing page
- TwilioMay 11Twilio launches AI Conversations suite with five new pricing tiers
- MicrosoftMay 5Microsoft Dynamics365 swaps Record updates for prebuilt Sales Close Agent
- GenesysApr 13Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers
Questions about this change
Did Aircall raise prices in May 2026?
No list-price increase was recorded between May 18, 2026 and May 25, 2026. The change Pulse detected was a packaging change: feature change, add-on change.
What changed on Aircall's pricing page between May 18, 2026 and May 25, 2026?
Custom feature: outbound-only → all-direction worldwide calling, changed; Essentials plan inbound calls feature updated: 'Unlimited inbound calls (toll-free excluded)' changed to 'Unlimited calls within US & Canada *', restricting unlimited calling to US and Canada only; add-on: $0.14 → $0.19/min (+36%). Pulse compared the captures it took on May 18, 2026 and May 25, 2026; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 5 other pricing-page changes for Aircall in the 90 days before this one; the previous change was "Aircall slashes AI Voice Agent rates up to 26% across all tiers" on May 18, 2026; Aircall has been tracked since 2023-11-14.