Aircall hikes AI Voice Agent rates 36% and limits global calling
What happened
Between the Apr 13, 2026 and Apr 20, 2026 captures of Aircall's pricing page, Pulse recorded 2 changes: Essentials plan unlimited inbound calls (toll-free excluded) replaced with 'Unlimited calls within US & Canada*', restricting global coverage. Custom plan relabeled to 'Unlimited calls worldwide*'; AI Voice Agent per-minute rate increased from $0.14 to $0.19/min; 500-min bundle $130→$175; 2,500-min bundle $550→$725; pay-as-you-go $0.37→$0.49/min and $0.29→$0.39/min. Pulse files it as a pricing change (feature change, price increase) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Essentials at $30, Professional at $50, AI Voice Agents at $100, Aircall for Salesforce Voice at $30 and WhatsApp in Aircall at $10.
It lands 7 days after Aircall's previous change, "Aircall slashes AI Voice Agent rates up to 26% across all tiers" (Apr 13, 2026). Before that Pulse recorded "Aircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage" (Apr 1, 2026), "Aircall overhauls AI Voice Agent pricing with new minute bundles" (Apr 2, 2026) and "Aircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min" (Feb 23, 2026). Aircall has been tracked since 2023-11-14.
In the same window Zendesk, Genesys, Twilio, Microsoft and Ringcentral also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Essentials · FeatureFeature change
Essentials plan unlimited inbound calls (toll-free excluded) replaced with 'Unlimited calls within US & Canada*', restricting global coverage. Custom plan relabeled to 'Unlimited calls worldwide*'.
- — · Price+36%$0.14$0.19/min
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essentials | Feature | Essentials plan unlimited inbound calls (toll-free excluded) replaced with 'Unlimited calls within US & Canada*', restricting global coverage. Custom plan relabeled to 'Unlimited calls worldwide*'. | Feature change | |
| — | Price | $0.14 | $0.19/min | +36% |
Values as written on Aircall's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Aircall's pricing page (aircall.io) from Apr 13, 2026 and Apr 20, 2026; the change is marked in the lower part of the page, where price reads $0.14 and then $0.19/min.
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The two full-page captures with this change marked up are free with an account.
Aircall, the last 90 days
Full history- Jul 2, 2026improvedAircall: Essentials plan integration count boosted to 250+
- May 27, 2026improvedAircall restricts inbound calls to US & Canada, raises AI Voice Agent rates
- May 18, 2026decreaseAircall slashes AI Voice Agent rates up to 26% across all tiers
- Apr 20, 2026improvedAircall hikes AI Voice Agent rates 36% and limits global calling · this change
- Apr 13, 2026decreaseAircall slashes AI Voice Agent rates up to 26% across all tiers
- Apr 1, 2026increaseAircall Raises AI Voice Agent Rates 36% and Narrows Inbound Call Coverage
- Apr 2, 2026improvedAircall overhauls AI Voice Agent pricing with new minute bundles
- Feb 23, 2026packagingAircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min
- Week 4, 2026improvedAircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing
Across CRM in the same window
All CRM changes- ZendeskApr 18Zendesk launches Forethought AI agents integration on pricing page
- GenesysApr 13Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers
- TwilioApr 13Twilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup
- MicrosoftApr 7Microsoft Copilot softens AI usage promises, tightens renewal terms
- RingcentralApr 3Ringcentral offers up to 12 months free for businesses under 400 employees
Questions about this change
Did Aircall raise prices in April 2026?
Yes. Pulse captured Aircall's pricing page on Apr 13, 2026 and again on Apr 20, 2026 and recorded 1 price increase: $0.14 → $0.19/min (+36%).
What changed on Aircall's pricing page between Apr 13, 2026 and Apr 20, 2026?
Essentials plan unlimited inbound calls (toll-free excluded) replaced with 'Unlimited calls within US & Canada*', restricting global coverage. Custom plan relabeled to 'Unlimited calls worldwide*'; price: $0.14 → $0.19/min (+36%). Pulse compared the captures it took on Apr 13, 2026 and Apr 20, 2026; the before/after table above lists each item as written on the page.
How often does Aircall change its pricing?
Pulse recorded 5 other pricing-page changes for Aircall in the 90 days before this one; the previous change was "Aircall slashes AI Voice Agent rates up to 26% across all tiers" on Apr 13, 2026; Aircall has been tracked since 2023-11-14.