Zendesk launches Forethought AI agents integration on pricing page
What happened
Between the Mar 23, 2026 and Mar 30, 2026 captures of Zendesk's pricing page, Pulse recorded one change: New Zendesk + Forethought integration section added to pricing page, offering self-learning AI agents that work with any stack without migration, with 'NEW' badge. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Jun 29, 2026) lists Support Team at $19, Suite Team (Employee Service) at $29, Suite Team at $55, Suite Growth (Employee Service) at $59 and Suite Growth at $89.
This is the first pricing-page change Pulse has recorded for Zendesk. Zendesk has been tracked since 2026-02-20.
In the same window Zoho, HubSpot, Salesforce, Microsoft and Intercom also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureAdded
BeforeNot listed
AfterZendesk + Forethought integration section
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Not listed | Zendesk + Forethought integration section | Added |
Values as written on Zendesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zendesk's pricing page (www.zendesk.com) from Mar 23, 2026 and Mar 30, 2026; the change is marked around the middle of the page, where Zendesk + Forethought integration section now appears.
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The two full-page captures with this change marked up are free with an account.
Zendesk, pricing history
Full history- Jul 2, 2026increaseZendesk: Contact Center add-on price increase ($50→$83)
- May 26, 2026packagingSuite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. P...
- Apr 13, 2026packagingZendesk reveals annual pricing discounts across all Suite tiers
- Week 14, 2026improvedZendesk launches Forethought AI agents integration on pricing page · this change
Across CRM in the same window
All CRM changes- ZohoApr 19Zoho Sprints Expands to 5 Tiers With New Free and Enterprise Plans
- HubSpotApr 19HubSpot Operations drops feature comparison table for plan guidance
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
- MicrosoftApr 7Microsoft Copilot softens AI usage promises, tightens renewal terms
- IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
Questions about this change
Did Zendesk raise prices in March 2026?
No list-price increase was recorded between Mar 23, 2026 and Mar 30, 2026. The change Pulse detected was a product change: feature added.
What changed on Zendesk's pricing page between Mar 23, 2026 and Mar 30, 2026?
Feature: Not listed → Zendesk + Forethought integration section, added. Pulse compared the captures it took on Mar 23, 2026 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does Zendesk change its pricing?
Pulse recorded 0 other pricing-page changes for Zendesk in the 90 days before this one; Zendesk has been tracked since 2026-02-20.