Userpilot drops ISO 27001 certification across all plans
What happened
Between the Feb 18, 2026 and Feb 23, 2026 captures of Userpilot's pricing page, Pulse recorded one change: ISO 27001 compliance certification removed from all plans. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Oct 12, 2026) lists Starter at $299.
It lands 43 days after Userpilot's previous change, "Userpilot Growth Plan Pricing Changes to 'Let's Talk' - Contact Sales for New Pricing Structure" (Jan 12, 2026). Userpilot has been tracked since 2024-10-01.
In the same window Intercom, Segment, Pendo, Drift and Hotjar also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- All plans · FeatureRemoved
BeforeISO 27001 compliance certification
AfterNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| All plans | Feature | ISO 27001 compliance certification | Not listed | Removed |
Values as written on Userpilot's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Userpilot's pricing page (userpilot.com) from Feb 18, 2026 and Feb 23, 2026; the change is marked in the lower part of the page, where the ISO 27001 compliance certification no longer appears.
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The two full-page captures with this change marked up are free with an account.
Userpilot, the last 90 days
Full history- Jun 22, 2026packagingUserpilot: Session Replay now included, Unlimited Session Capture becomes the add-on
- May 18, 2026improvedUserpilot launches Workflows Automation and adds Embeds feature
- Apr 2, 2026packagingUserpilot Drops ISO 27001 Certification From All Plan Tiers
- Feb 24, 2026improvedUserpilot drops ISO 27001 certification across all plans · this change
- Jan 12, 2026improvedUserpilot Growth Plan Pricing Changes to 'Let's Talk' - Contact Sales for New Pricing Structure
Across CRM in the same window
All CRM changes- IntercomJan 21Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute
- SegmentJan 12Segment Discontinues Unify Plus Plan, Consolidates CDP Tiers and Expands Predictive AI Availability to Lower Tier
- PendoJan 12Pendo Discontinues Pulse Plan, Simplifies Pricing Model, and Removes Pro Edition Designation from In-App Guides
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
- HotjarJan 10Hotjar Introduces User Tests Feature for Unmoderated Testing Across All Paid Plans
Questions about this change
Did Userpilot raise prices in February 2026?
No list-price increase was recorded between Feb 18, 2026 and Feb 23, 2026. The change Pulse detected was a product change: feature change.
What changed on Userpilot's pricing page between Feb 18, 2026 and Feb 23, 2026?
All plans feature: ISO 27001 compliance certification → Not listed, removed. Pulse compared the captures it took on Feb 18, 2026 and Feb 23, 2026; the before/after table above lists each item as written on the page.
How often does Userpilot change its pricing?
Pulse recorded 1 other pricing-page change for Userpilot in the 90 days before this one; the previous change was "Userpilot Growth Plan Pricing Changes to 'Let's Talk' - Contact Sales for New Pricing Structure" on Jan 12, 2026; Userpilot has been tracked since 2024-10-01.