Userpilot Drops ISO 27001 Certification From All Plan Tiers
What happened
Between the Dec 29, 2025 and Mar 30, 2026 captures of Userpilot's pricing page, Pulse recorded one change: ISO 27001 certification removed from the compliance row for all plans (Starter, Growth, Enterprise). Listing changed from 'SOC 2 Type 2, HIPAA, ISO 27001, GDPR' to 'SOC 2 Type 2, HIPAA, GDPR'. Pulse files it as a product change (feature removed) with a downward direction. Pulse's latest capture (Oct 12, 2026) lists Starter at $299.
It lands 37 days after Userpilot's previous change, "Userpilot drops ISO 27001 certification across all plans" (Feb 24, 2026). Before that Pulse recorded "Userpilot Growth Plan Pricing Changes to 'Let's Talk' - Contact Sales for New Pricing Structure" (Jan 12, 2026). Userpilot has been tracked since 2024-10-01.
In the same window Segment, Intercom, Pendo, Hotjar and Appcues also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Starter, Growth, Enterprise · FeatureReworded
BeforeSOC 2 Type 2, HIPAA, ISO 27001, GDPR
AfterSOC 2 Type 2, HIPAA, GDPR
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Starter, Growth, Enterprise | Feature | SOC 2 Type 2, HIPAA, ISO 27001, GDPR | SOC 2 Type 2, HIPAA, GDPR | Reworded |
Values as written on Userpilot's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Userpilot's pricing page (userpilot.com) from Dec 29, 2025 and Mar 30, 2026; the change is marked in the lower part of the page, where "SOC 2 Type 2, HIPAA, ISO 27001, GDPR" becomes "SOC 2 Type 2, HIPAA, GDPR".
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Userpilot, the last 90 days
Full history- Jul 13, 2026improvedUserpilot reveals Growth pricing at $849/mo, cuts MAU tier to 2,000
- Jun 22, 2026packagingUserpilot: Session Replay now included, Unlimited Session Capture becomes the add-on
- May 18, 2026improvedUserpilot launches Workflows Automation and adds Embeds feature
- Apr 2, 2026packagingUserpilot Drops ISO 27001 Certification From All Plan Tiers · this change
- Feb 24, 2026improvedUserpilot drops ISO 27001 certification across all plans
- Jan 12, 2026improvedUserpilot Growth Plan Pricing Changes to 'Let's Talk' - Contact Sales for New Pricing Structure
Across CRM in the same window
All CRM changes- SegmentApr 3Segment cuts listed destinations from 750+ to 550+, rebrands CDP add-ons
- IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
- PendoApr 2Pendo Launches AI Add-Ons for Churn Prediction and Agent Analytics
- HotjarApr 1Hotjar Restructures Session Replay Limits, Adds MCP Tool Caps
- AppcuesMar 10Appcues Removes Product Limits From Its GROW Plan
Questions about this change
Did Userpilot raise prices in March 2026?
No list-price increase was recorded between Dec 29, 2025 and Mar 30, 2026. The change Pulse detected was a product change: feature removed.
What changed on Userpilot's pricing page between Dec 29, 2025 and Mar 30, 2026?
Starter, Growth, Enterprise feature: SOC 2 Type 2, HIPAA, ISO 27001, GDPR → SOC 2 Type 2, HIPAA, GDPR, reworded. Pulse compared the captures it took on Dec 29, 2025 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does Userpilot change its pricing?
Pulse recorded 2 other pricing-page changes for Userpilot in the 90 days before this one; the previous change was "Userpilot drops ISO 27001 certification across all plans" on Feb 24, 2026; Userpilot has been tracked since 2024-10-01.