Talkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to Three
What happened
Between the Apr 1, 2024 and Oct 1, 2024 captures of Talkdesk's pricing page, Pulse recorded 3 changes: Agent Assist removed as add-on option from Elite plan (reduced from 4 add-on options to 3: Workforce Management, Customer Experience Analytics, Proactive Outbound Engagement); Industry Cloud editions add-on selection changed from 'Pick any 2 add-on packages from four options' to 'PICK 2 ADD-ONS FROM 3 OPTIONS' with Talkdesk Copilot moved from main options to 'additional available add-ons' section; CX Cloud™ FedRAMP® Edition renamed to Government Experience Cloud™ Edition. Pulse files it as a packaging change (add-on removed, add-on change, plan renamed) with a downward direction. Pulse's latest capture (Jun 11, 2026) lists Digital Essentials at $85, Voice Essentials at $105, Elite at $165 and Industry Experience Clouds at $225.
Talkdesk's previous recorded change was "Talkdesk Introduces CX Cloud Digital Essentials Plan at $85/User/Month Amid Significant Price Increases Across Other Plans" (Q1 2024). Talkdesk has been tracked since 2023-11-25.
In the same window Five9 and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Elite · Add-onRemovedAgent AssistNo Agent Assist
- Talkdesk Copilot · Add-onReworded
BeforePick any 2 add-on packages from four options
AfterPICK 2 ADD-ONS FROM 3 OPTIONS
- — · PlanRenamed
BeforeCX Cloud™ FedRAMP® Edition
AfterGovernment Experience Cloud™ Edition
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Elite | Add-on | Agent Assist | No Agent Assist | Removed |
| Talkdesk Copilot | Add-on | Pick any 2 add-on packages from four options | PICK 2 ADD-ONS FROM 3 OPTIONS | Reworded |
| — | Plan | CX Cloud™ FedRAMP® Edition | Government Experience Cloud™ Edition | Renamed |
Values as written on Talkdesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Talkdesk's pricing page (talkdesk.com) from Apr 1, 2024 and Oct 1, 2024; the change is marked on the page, where the Agent Assist no longer appears.
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Talkdesk, the last 90 days
Full history- Jan 12, 2026packagingTalkdesk Consolidates Industry Experience Clouds into Unified Offering, Streamlining Pricing Across Multiple Sectors
- Q1 2025packagingTalkdesk Introduces $225/user/month Pricing for Industry Experience Cloud Editions, Moving Away from Contact Sales Only
- Q4 2024packagingTalkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions
- Q3 2024packagingTalkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to Three · this change
- Q1 2024packagingTalkdesk Introduces CX Cloud Digital Essentials Plan at $85/User/Month Amid Significant Price Increases Across Other Plans
Across CRM in the same window
All CRM changes- Five9Jan 10Five9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month
- Five9Jan 10Five9 Transitions All Plans to 'Contact Sales for Flexible Pricing', Removing Fixed Monthly Rates
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- TwilioSep 5Twilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour
- TwilioAug 24Twilio ditches per-user Video pricing for pay-as-you-go at $0.004/min
Questions about this change
Did Talkdesk raise prices in October 2024?
No list-price increase was recorded between Apr 1, 2024 and Oct 1, 2024. The change Pulse detected was a packaging change: add-on removed, add-on change, plan renamed.
What changed on Talkdesk's pricing page between Apr 1, 2024 and Oct 1, 2024?
Elite add-on: Agent Assist → No Agent Assist, removed; Talkdesk Copilot add-on: Pick any 2 add-on packages from four options → PICK 2 ADD-ONS FROM 3 OPTIONS, reworded; plan: CX Cloud™ FedRAMP® Edition → Government Experience Cloud™ Edition, renamed. Pulse compared the captures it took on Apr 1, 2024 and Oct 1, 2024; the before/after table above lists each item as written on the page.
How often does Talkdesk change its pricing?
Pulse recorded 1 other pricing-page change for Talkdesk in the 90 days before this one; the previous change was "Talkdesk Introduces CX Cloud Digital Essentials Plan at $85/User/Month Amid Significant Price Increases Across Other Plans" in Q1 2024; Talkdesk has been tracked since 2023-11-25.