Ra'anana, Israel-based customer experience technology company founded 1986. Public (NASDAQ: NICE). Operates in CCaaS, workforce engagement, and AI markets. Serves enterprises with CXone cloud contact center platform.
Pricing Change History
3 changesEngagement Orchestration feature names updated: 'Omnichannel Routing and Orchestration' → 'Omnichannel Routing'; 'Proactive engagement' → 'Proactive web engagement'; 'Outbound campaign management' → 'Outbound Engagement'.
Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement Orchestration'; 'Workforce Augmentation' -> 'Workforce Empowerment'; 'Service Automation' -> 'Agentic Experience Automation'.
Research NICE's pricing with the Pulse Agent
Ask anything about NICE's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Price |
|---|---|
| Ultimate Government Experience | $2 /consumer/mobilled annually |
| Omnichannel Suite | $110 /agent/mo |
| Essential Suite | $135 /agent/mo |
| Core Suite | $169 /agent/mo |
| Complete Suite | $209 /agent/mo |
| Ultimate Banking Experience | $249 /agent/mo + usage |
| Ultimate Insurance Experience | $249 /agent/mo + usage |
| Ultimate Healthcare Experience | $249 /agent/mo + usage |
| Ultimate Retail Experience | $249 /agent/mo + usage |
| Ultimate Suite | $249 /agent/mo + usage |
Company Facts
How NICE compares with its peers
| Company | Entry price | Last change |
|---|---|---|
G Genesys | $75 /user/mo, billed annually | Jul 3, 2026 |
A Avaya | — | — |
F Five9 | $119 /seat/mo | Jan 21, 2026 |
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
S Salesforce | $25 /user/mo, billed annually | Oct 26, 2026 |
T Twilio | $0.01 /mo + usage | Sep 7, 2026 |
NICE pricing FAQ
- How much does NICE cost?
- NICE pricing starts at $2/consumer/mo on Ultimate Government Experience, billed annually. NICE lists 10 plans on its pricing page.
- Does NICE have a free plan?
- No. NICE does not list a free tier; paid plans start at $2/consumer/mo on Ultimate Government Experience, billed annually.
- What pricing model does NICE use?
- NICE uses subscription + usage pricing across 10 plans.
- When did NICE last change its pricing?
- Jul 3, 2026: NICE: CXone Mpower rebrand to CXone + 5 core suites renamed.
- How often has NICE changed its pricing?
- Pulse has recorded 3 pricing changes for NICE since it started tracking on Mar 1, 2026; the pricing page was last captured on Jul 3, 2026.