Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
What happened
Between the Aug 31, 2026 and Sep 7, 2026 captures of Twilio's pricing page, Pulse recorded one change: Twilio Video pricing model changed from usage-based per-participant-per-minute billing ($0.004/participant/min) to a hours-free-then-per-active-user model (5,000 hours free, then $1/active user hour or $150/named user per month). Pulse files it as a packaging change (package change) with a neutral direction. The current page lists Conversation Intelligence at $0.01, Enterprise Knowledge at $0.02, Twilio SendGrid Marketing Campaigns at $15, Twilio for Salesforce at $15 and Twilio SendGrid Email API at $19.95.
It lands 2 days after Twilio's previous change, "Twilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour" (Sep 5, 2026). Before that Pulse recorded "Twilio ditches per-user Video pricing for pay-as-you-go at $0.004/min" (Aug 24, 2026) and "Twilio: Video/Conversation Intelligence pricing overhaul + 4 new products" (Jul 4, 2026). Twilio has been tracked since 2024-10-01.
In the same window Plivo, Telnyx, Bird and Google Cloud also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Twilio Video · PackagingPackage change
Twilio Video pricing model changed from usage-based per-participant-per-minute billing ($0.004/participant/min) to a hours-free-then-per-active-user model (5,000 hours free, then $1/active user hour or $150/named user per month).
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Twilio Video | Packaging | Twilio Video pricing model changed from usage-based per-participant-per-minute billing ($0.004/participant/min) to a hours-free-then-per-active-user model (5,000 hours free, then $1/active user hour or $150/named user per month). | Package change | |
Values as written on Twilio's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Twilio's pricing page (twilio.com) from Aug 31, 2026 and Sep 7, 2026; the change is marked around the middle of the page.
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Twilio, the last 90 days
Full history- Sep 7, 2026packagingTwilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour · this change
- Sep 5, 2026packagingTwilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour
- Aug 24, 2026packagingTwilio ditches per-user Video pricing for pay-as-you-go at $0.004/min
- Jul 4, 2026improvedTwilio: Video/Conversation Intelligence pricing overhaul + 4 new products
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- PlivoAug 24Plivo cuts Voice AI Agent rate to $0.03/min, telephony now billed separately
- TelnyxAug 11Telnyx Conversationalai: Call recording, phone number & SMS rates increased
- BirdJul 3Bird: pricing restructured — Free/$15/$80/Custom volume tiers
- Google CloudJun 15Google Cloud Datastudio pools AI tokens per platform, adds Thinking mode
Questions about this change
Did Twilio raise prices in September 2026?
No list-price increase was recorded between Aug 31, 2026 and Sep 7, 2026. The change Pulse detected was a packaging change: package change.
What changed on Twilio's pricing page between Aug 31, 2026 and Sep 7, 2026?
Twilio Video pricing model changed from usage-based per-participant-per-minute billing ($0.004/participant/min) to a hours-free-then-per-active-user model (5,000 hours free, then $1/active user hour or $150/named user per month). Pulse compared the captures it took on Aug 31, 2026 and Sep 7, 2026; the before/after table above lists each item as written on the page.
How often does Twilio change its pricing?
Pulse recorded 3 other pricing-page changes for Twilio in the 90 days before this one; the previous change was "Twilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour" on Sep 5, 2026; Twilio has been tracked since 2024-10-01.