Talkdesk is a SaaS company that provides cloud-based contact center solutions, including call routing, analytics, and integrations with CRM systems.
Pricing Change History
5 changesCX Cloud Elevate plan ($115/user/month) discontinued CX Cloud Elite increased from $145 to $165 per user/month (14% increase)
Uptime SLA decreased from 100% to 99.999% for Retail Experience Cloud Edition Uptime SLA decreased from 100% to 99.999% for Healthcare Experience Cloud for Providers Edition
CX Cloud™ FedRAMP® Edition renamed to Government Experience Cloud™ Edition Agent Assist removed as add-on option from Elite plan (reduced from 4 add-on options to 3: Workforce Management, Customer Experience Analytics, Proactive Outbound Engagement)
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Ask anything about Talkdesk's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Digital Essentials | Plan | $85 /user/mo |
| Voice Essentials | Plan | $105 /user/mo |
| Elite | Plan | $165 /user/mo |
| Industry Experience Clouds | Plan | $225 /user/mo |
| Talkdesk Navigator | Add-on | Contact |
| Talkdesk Copilot | Add-on | Contact |
| Talkdesk Identity | Add-on | Contact |
| Talkdesk Autopilot | Add-on | Contact |
| Interaction & Quality Analytics | Add-on | Contact |
Company Facts
How Talkdesk compares with its peers
| Company | Entry price | Last change |
|---|---|---|
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
T Twilio | $0.01 /mo + usage | Sep 7, 2026 |
N NICE | $2 /consumer/mo, billed annually | Jul 3, 2026 |
G Genesys | $75 /user/mo, billed annually | Jul 3, 2026 |
F Five9 | $119 /seat/mo | Jan 21, 2026 |
A Avaya | — | — |
Talkdesk pricing FAQ
- How much does Talkdesk cost?
- Talkdesk pricing starts at $85/user/mo on Digital Essentials. Talkdesk lists 4 plans on its pricing page.
- Does Talkdesk have a free plan?
- No. Talkdesk does not list a free tier; paid plans start at $85/user/mo on Digital Essentials.
- What pricing model does Talkdesk use?
- Talkdesk uses subscription pricing across 4 plans.
- When did Talkdesk last change its pricing?
- Jan 12, 2026: Talkdesk Consolidates Industry Experience Clouds into Unified Offering, Streamlining Pricing Across Multiple Sectors.
- How often has Talkdesk changed its pricing?
- Pulse has recorded 5 pricing changes for Talkdesk since it started tracking on Nov 25, 2023; the pricing page was last captured on Jun 11, 2026.