Talkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions
What happened
Between the Oct 1, 2024 and Jan 1, 2025 captures of Talkdesk's pricing page, Pulse recorded 4 changes: Uptime SLA decreased from 100% to 99.999% for Retail Experience Cloud Edition; Uptime SLA decreased from 100% to 99.999% for Healthcare Experience Cloud for Providers Edition; Uptime SLA decreased from 100% to 99.999% for Financial Services Experience Cloud for Banking Edition; Uptime SLA decreased from 100% to 99.999% for Financial Services Experience Cloud for Insurance Edition. Pulse files it as a packaging change (limit decrease) with a downward direction. Pulse's latest capture (Jun 11, 2026) lists Digital Essentials at $85, Voice Essentials at $105, Elite at $165 and Industry Experience Clouds at $225.
Talkdesk's previous recorded change was "Talkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to Three" (Q3 2024). Talkdesk has been tracked since 2023-11-25.
In the same window Five9 and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Limit0%100%99.999%
- — · Limit0%100%99.999%
- — · Limit0%100%99.999%
- — · Limit0%100%99.999%
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Limit | 100% | 99.999% | 0% |
| — | Limit | 100% | 99.999% | 0% |
| — | Limit | 100% | 99.999% | 0% |
| — | Limit | 100% | 99.999% | 0% |
Values as written on Talkdesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Talkdesk's pricing page (talkdesk.com) from Oct 1, 2024 and Jan 1, 2025; the change is marked on the page, where limit reads 100% and then 99.999%.
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The two full-page captures with this change marked up are free with an account.
Talkdesk, the last 90 days
Full history- Jan 12, 2026packagingTalkdesk Consolidates Industry Experience Clouds into Unified Offering, Streamlining Pricing Across Multiple Sectors
- Q1 2025packagingTalkdesk Introduces $225/user/month Pricing for Industry Experience Cloud Editions, Moving Away from Contact Sales Only
- Q4 2024packagingTalkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions · this change
- Q3 2024packagingTalkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to Three
Across CRM in the same window
All CRM changes- Five9Jan 10Five9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month
- Five9Jan 10Five9 Transitions All Plans to 'Contact Sales for Flexible Pricing', Removing Fixed Monthly Rates
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- TwilioSep 5Twilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour
- TwilioAug 24Twilio ditches per-user Video pricing for pay-as-you-go at $0.004/min
Questions about this change
Did Talkdesk raise prices in January 2025?
No list-price increase was recorded between Oct 1, 2024 and Jan 1, 2025. The change Pulse detected was a packaging change: limit decrease.
What changed on Talkdesk's pricing page between Oct 1, 2024 and Jan 1, 2025?
Limit: 100% → 99.999%; limit: 100% → 99.999%; limit: 100% → 99.999%; limit: 100% → 99.999%. Pulse compared the captures it took on Oct 1, 2024 and Jan 1, 2025; the before/after table above lists each item as written on the page.
How often does Talkdesk change its pricing?
Pulse recorded 1 other pricing-page change for Talkdesk in the 90 days before this one; the previous change was "Talkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to Three" in Q3 2024; Talkdesk has been tracked since 2023-11-25.