Talkdesk Introduces $225/user/month Pricing for Industry Experience Cloud Editions, Moving Away from Contact Sales Only
What happened
Between the Jan 1, 2025 and Apr 13, 2025 captures of Talkdesk's pricing page, Pulse recorded 5 changes: Industry Experience Cloud editions (Banking, Insurance, Healthcare, Retail, Government) now show $225/user/month pricing (previously Contact Sales only); CX Cloud Elevate plan ($115/user/month) discontinued; CX Cloud Essentials renamed to CX Cloud Voice Essentials; CX Cloud Voice Essentials (formerly Essentials) increased from $85 to $105 per user/month (24% increase); CX Cloud Elite increased from $145 to $165 per user/month (14% increase). Pulse files it as a pricing change (price revealed, plan removed, plan renamed, price increase) with an upward direction. Pulse's latest capture (Jun 11, 2026) lists Digital Essentials at $85, Voice Essentials at $105, Elite at $165 and Industry Experience Clouds at $225.
Talkdesk's previous recorded change was "Talkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions" (Q4 2024). Talkdesk has been tracked since 2023-11-25.
In the same window Five9 and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Price visibilityAdded
BeforeNo $225/user/month pricing
After$225/user/month pricing
- CX Cloud Elevate · PlanPlan removed
CX Cloud Elevate plan ($115/user/month) discontinued
- Voice Essentials · PlanRenamed
BeforeCX Cloud Essentials
AfterCX Cloud Voice Essentials
- Voice Essentials · Price+24%$85$105 per user/month
- Elite · Price+14%$145$165 per user/month
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Price visibility | No $225/user/month pricing | $225/user/month pricing | Added |
| CX Cloud Elevate | Plan | CX Cloud Elevate plan ($115/user/month) discontinued | Plan removed | |
| Voice Essentials | Plan | CX Cloud Essentials | CX Cloud Voice Essentials | Renamed |
| Voice Essentials | Price | $85 | $105 per user/month | +24% |
| Elite | Price | $145 | $165 per user/month | +14% |
Values as written on Talkdesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Talkdesk's pricing page (talkdesk.com) from Jan 1, 2025 and Apr 13, 2025; the change is marked near the top of the page, where voice essentials price reads $85 and then $105 per user/month.
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The two full-page captures with this change marked up are free with an account.
Talkdesk, the last 90 days
Full history- Jan 12, 2026packagingTalkdesk Consolidates Industry Experience Clouds into Unified Offering, Streamlining Pricing Across Multiple Sectors
- Q1 2025packagingTalkdesk Introduces $225/user/month Pricing for Industry Experience Cloud Editions, Moving Away from Contact Sales Only · this change
- Q4 2024packagingTalkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions
Across CRM in the same window
All CRM changes- Five9Jan 10Five9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month
- Five9Jan 10Five9 Transitions All Plans to 'Contact Sales for Flexible Pricing', Removing Fixed Monthly Rates
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- TwilioSep 5Twilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour
- TwilioAug 24Twilio ditches per-user Video pricing for pay-as-you-go at $0.004/min
Questions about this change
Did Talkdesk raise prices in April 2025?
Yes. Pulse captured Talkdesk's pricing page on Jan 1, 2025 and again on Apr 13, 2025 and recorded 2 price increases: Voice Essentials: $85 → $105 per user/month (+24%); Elite: $145 → $165 per user/month (+14%).
What changed on Talkdesk's pricing page between Jan 1, 2025 and Apr 13, 2025?
Price visibility: No $225/user/month pricing → $225/user/month pricing, added; CX Cloud Elevate plan ($115/user/month) discontinued; Voice Essentials plan: CX Cloud Essentials → CX Cloud Voice Essentials, renamed; Voice Essentials price: $85 → $105 per user/month (+24%); Elite price: $145 → $165 per user/month (+14%). Pulse compared the captures it took on Jan 1, 2025 and Apr 13, 2025; the before/after table above lists each item as written on the page.
How often does Talkdesk change its pricing?
Pulse recorded 1 other pricing-page change for Talkdesk in the 90 days before this one; the previous change was "Talkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions" in Q4 2024; Talkdesk has been tracked since 2023-11-25.