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HomeTalkdeskAll changesCX Cloud Elevate price raised 21%
TalkdeskPricing change · Feature removed · New plan · New add-on · Jan 5 → Apr 1, 2024

Talkdesk Introduces CX Cloud Digital Essentials Plan at $85/User/Month Amid Significant Price Increases Across Other Plans

Verified Jan 12, 2026Sales & Customer Relationship Management (CRM)Direction: up
The changeCX Cloud Elevate price — price increase.
Before · Jan 5$95/user/month
After · Apr 1$115/user/month
+21%
15 changes2 capturesJan 5, 2024 → Apr 1, 2024

What happened

Between the Jan 5, 2024 and Apr 1, 2024 captures of Talkdesk's pricing page, Pulse recorded 15 changes: AI Trainer removed from CX Cloud Essentials plan; Guardian Starter removed from CX Cloud Essentials plan; CX Cloud Digital Essentials plan introduced at $85/user/month, focused on digital customer engagement including chat, email, SMS, and social channels; Guardian removed from CX Cloud Elite plan; Customer Experience Analytics Starter removed from CX Cloud Essentials plan; Talkdesk Autopilot for Banking introduced as additional add-on for Financial Services Experience Cloud for Banking; Knowledge Management removed from CX Cloud Essentials plan; Agent Assist Starter removed from CX Cloud Essentials plan; Talkdesk Autopilot for Healthcare introduced as additional add-on for Healthcare Experience Cloud for Providers; Talkdesk Autopilot for Insurance introduced as additional add-on for Financial Services Experience Cloud for Insurance; Virtual Agent removed from CX Cloud Essentials plan; CX Cloud Elevate plan increased from $95/user/month to $115/user/month (21% increase); CX Cloud Elite plan increased from $125/user/month to $145/user/month (16% increase); CX Cloud Essentials plan increased from $75/user/month to $85/user/month (13% increase); Agent Assist add-on renamed to Talkdesk Copilot across all Experience Cloud editions. Pulse files it as a pricing change (feature removed, new plan, new add-on, price increase, add-on change) with an upward direction. Pulse's latest capture (Jun 11, 2026) lists Digital Essentials at $85, Voice Essentials at $105, Elite at $165 and Industry Experience Clouds at $225.

This is the first pricing-page change Pulse has recorded for Talkdesk. Talkdesk has been tracked since 2023-11-25.

In the same window Five9 and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • CX Cloud Essentials · FeatureRemoved
    AI TrainerNo AI Trainer
  • CX Cloud Essentials · FeatureRemoved
    Guardian StarterNo Guardian Starter
  • Digital Essentials · PlanAdded

    BeforeNot listed

    AfterCX Cloud Digital Essentials plan

  • Elite · FeatureRemoved
    GuardianNo Guardian
  • CX Cloud Essentials · FeatureRemoved

    BeforeCustomer Experience Analytics Starter

    AfterNot listed

  • Talkdesk Autopilot · Add-onAdded

    BeforeNo Talkdesk Autopilot for Banking

    AfterTalkdesk Autopilot for Banking

  • CX Cloud Essentials · FeatureRemoved
    Knowledge ManagementNo Knowledge Management
  • CX Cloud Essentials · FeatureRemoved
    Agent Assist StarterNo Agent Assist Starter
  • Talkdesk Autopilot · Add-onAdded

    BeforeNot listed

    AfterTalkdesk Autopilot for Healthcare

  • Talkdesk Autopilot · Add-onAdded

    BeforeNot listed

    AfterTalkdesk Autopilot for Insurance

  • CX Cloud Essentials · FeatureRemoved
    Virtual AgentNo Virtual Agent
  • CX Cloud Elevate · Price+21%
    $95/user/month$115/user/month
  • Elite · Price+16%
    $125/user/month$145/user/month
  • CX Cloud Essentials · Price+13%
    $75/user/month$85/user/month
  • Talkdesk Copilot · Add-onRenamed
    Agent Assist add-onTalkdesk Copilot

Values as written on Talkdesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Talkdesk's pricing page (talkdesk.com) from Jan 5, 2024 and Apr 1, 2024; the change is marked on the page, where cx cloud elevate price reads $95/user/month and then $115/user/month.

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The two full-page captures with this change marked up are free with an account.

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Talkdesk, pricing history

Full history
  1. Q1 2025packagingTalkdesk Introduces $225/user/month Pricing for Industry Experience Cloud Editions, Moving Away from Contact Sales Only
  2. Q4 2024packagingTalkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions
  3. Q3 2024packagingTalkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to Three
  4. Q1 2024packagingTalkdesk Introduces CX Cloud Digital Essentials Plan at $85/User/Month Amid Significant Price Increases Across Other Plans · this change

Across CRM in the same window

All CRM changes
  1. Five9Jan 10Five9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month
  2. Five9Jan 10Five9 Transitions All Plans to 'Contact Sales for Flexible Pricing', Removing Fixed Monthly Rates
  3. TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
  4. TwilioSep 5Twilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour
  5. TwilioAug 24Twilio ditches per-user Video pricing for pay-as-you-go at $0.004/min

Questions about this change

Did Talkdesk raise prices in April 2024?

Yes. Pulse captured Talkdesk's pricing page on Jan 5, 2024 and again on Apr 1, 2024 and recorded 3 price increases: CX Cloud Elevate: $95/user/month → $115/user/month (+21%); Elite: $125/user/month → $145/user/month (+16%); CX Cloud Essentials: $75/user/month → $85/user/month (+13%).

What changed on Talkdesk's pricing page between Jan 5, 2024 and Apr 1, 2024?

CX Cloud Essentials feature: AI Trainer → No AI Trainer, removed; CX Cloud Essentials feature: Guardian Starter → No Guardian Starter, removed; Digital Essentials plan: Not listed → CX Cloud Digital Essentials plan, added; Elite feature: Guardian → No Guardian, removed; CX Cloud Essentials feature: Customer Experience Analytics Starter → Not listed, removed; Talkdesk Autopilot add-on: No Talkdesk Autopilot for Banking → Talkdesk Autopilot for Banking, added; CX Cloud Essentials feature: Knowledge Management → No Knowledge Management, removed; CX Cloud Essentials feature: Agent Assist Starter → No Agent Assist Starter, removed; Talkdesk Autopilot add-on: Not listed → Talkdesk Autopilot for Healthcare, added; Talkdesk Autopilot add-on: Not listed → Talkdesk Autopilot for Insurance, added; CX Cloud Essentials feature: Virtual Agent → No Virtual Agent, removed; CX Cloud Elevate price: $95/user/month → $115/user/month (+21%); Elite price: $125/user/month → $145/user/month (+16%); CX Cloud Essentials price: $75/user/month → $85/user/month (+13%); Talkdesk Copilot add-on: Agent Assist add-on → Talkdesk Copilot, renamed. Pulse compared the captures it took on Jan 5, 2024 and Apr 1, 2024; the before/after table above lists each item as written on the page.

How often does Talkdesk change its pricing?

Pulse recorded 0 other pricing-page changes for Talkdesk in the 90 days before this one; Talkdesk has been tracked since 2023-11-25.