Five9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month
What happened
Between the Oct 1, 2024 and Jan 1, 2025 captures of Five9's pricing page, Pulse recorded 4 changes: Digital plan decreased from $175/month to $119/month (32% decrease); Added minimum seat requirement of 50 seats for all plans; Added 36-month contract term disclosure for Digital and Core plans; Core plan decreased from $175/month to $119/month (32% decrease). Pulse files it as a pricing change (price decrease, threshold added, feature change) with a downward direction. Pulse's latest capture (Jul 6, 2026) lists Digital at $119 and Core at $159.
Five9's previous recorded change was "Five9 Transitions All Plans to 'Contact Sales for Flexible Pricing', Removing Fixed Monthly Rates" (Q3 2024). Five9 has been tracked since 2024-10-01.
In the same window Dialpad and Twilio also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Digital · Price−32%$175/month$119/month
- All plans · LimitAdded
BeforeNot listed
Afterminimum seat requirement of 50 seats
- Digital, Core · FeatureAdded
BeforeNot listed
After36-month contract term disclosure
- Core · Price−32%$175/month$119/month
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Digital | Price | $175/month | $119/month | −32% |
| All plans | Limit | Not listed | minimum seat requirement of 50 seats | Added |
| Digital, Core | Feature | Not listed | 36-month contract term disclosure | Added |
| Core | Price | $175/month | $119/month | −32% |
Values as written on Five9's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Five9's pricing page (five9.com) from Oct 1, 2024 and Jan 1, 2025; the change is marked on the page, where digital price reads $175/month and then $119/month.
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The two full-page captures with this change marked up are free with an account.
Five9, the last 90 days
Full history- Q3 2025increaseFive9 Core Plan Price Increased by 34% Amid Major Restructuring to Include AI Features and All Channels
- Q4 2024decreaseFive9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month · this change
- Q3 2024packagingFive9 Transitions All Plans to 'Contact Sales for Flexible Pricing', Removing Fixed Monthly Rates
Across CRM in the same window
All CRM changes- DialpadOct 19Dialpad Sales Sell slashes Premium to $79/user (-47%), Advanced to $59 (-38%)
- DialpadOct 19Dialpad rebrands AI Agent pricing tab as Resolve, keeps conversation pricing
- DialpadOct 19Dialpad Support raises Essentials to $89 and Advanced to $119 per user
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- TwilioSep 5Twilio Video ditches $0.004/minute for 5,000 free hours, then $1/hour
Questions about this change
Did Five9 raise prices in January 2025?
No — prices went down. Between Oct 1, 2024 and Jan 1, 2025 Five9's pricing page showed 2 price cuts: Digital: $175/month → $119/month (−32%); Core: $175/month → $119/month (−32%).
What changed on Five9's pricing page between Oct 1, 2024 and Jan 1, 2025?
Digital price: $175/month → $119/month (−32%); All plans limit: Not listed → minimum seat requirement of 50 seats, added; Digital, Core feature: Not listed → 36-month contract term disclosure, added; Core price: $175/month → $119/month (−32%). Pulse compared the captures it took on Oct 1, 2024 and Jan 1, 2025; the before/after table above lists each item as written on the page.
How often does Five9 change its pricing?
Pulse recorded 1 other pricing-page change for Five9 in the 90 days before this one; the previous change was "Five9 Transitions All Plans to 'Contact Sales for Flexible Pricing', Removing Fixed Monthly Rates" in Q3 2024; Five9 has been tracked since 2024-10-01.