Five9 is a SaaS company that provides cloud-based contact center software for customer service and sales. It offers solutions for inbound, outbound, and blended contact centers, enabling organizations to improve customer interactions and agent productivity.
Pricing Change History
4 changesCore plan increased from $119/month to $159/month (34% increase) AI features bundle added across all plans: AI Summaries, Live Transcription, AI Insights, AI Agent Assist, AI Knowledge (bundled with Core plan price increase)
Core plan decreased from $175/month to $119/month (32% decrease) Added 36-month contract term disclosure for Digital and Core plans
Optimum plan pricing hidden - changed from $290/month to 'Contact Sales for flexible pricing' Premium plan pricing hidden - changed from $235/month to 'Contact Sales for flexible pricing'
Research Five9's pricing with the Pulse Agent
Ask anything about Five9's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Price |
|---|---|
| Digital | $119 /seat/mo |
| Core | $159 /seat/mo |
| Enterprise | Contact |
| Pro | Contact |
| Plus | Contact |
Company Facts
How Five9 compares with its peers
| Company | Entry price | Last change |
|---|---|---|
G Genesys | $75 /user/mo, billed annually | Jul 3, 2026 |
N NICE | $2 /consumer/mo, billed annually | Jul 3, 2026 |
A Avaya | — | — |
T Twilio | $0.01 /mo + usage | Sep 7, 2026 |
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
D Dialpad | $15 /user/mo, billed annually | Oct 19, 2026 |
Five9 pricing FAQ
- How much does Five9 cost?
- Five9 pricing starts at $119/seat/mo on Digital. Five9 lists 5 plans on its pricing page.
- Does Five9 have a free plan?
- No. Five9 does not list a free tier; paid plans start at $119/seat/mo on Digital.
- What pricing model does Five9 use?
- Five9 uses subscription pricing across 5 plans.
- When did Five9 last change its pricing?
- Jan 21, 2026: Five9 Core Plan Price Increased by 34% Amid Major Restructuring to Include AI Features and All Channels.
- How often has Five9 changed its pricing?
- Pulse has recorded 4 pricing changes for Five9 since it started tracking on Oct 1, 2024; the pricing page was last captured on Jul 6, 2026.