Help Scout: Secure customer portal added to Plus plan
What happened
Between the Aug 3, 2026 and Aug 10, 2026 captures of Help Scout's pricing page, Pulse recorded one change: Secure customer portal now included on the Plus plan. In detail: Added 'Secure customer portal' as a new included feature on the Plus plan. Pulse files it as a product change (feature added). Pulse's latest capture (Nov 9, 2026) lists Standard at $25, Plus at $45, Pro at $75, Additional Docs Site at $20 and Additional Inbox at $10.
It lands 38 days after Help Scout's previous change, "Help Scout: SLA policies added to all paid plans; WhatsApp moved to Standard" (Jul 2, 2026). Before that Pulse recorded "Help Scout splits workflows into basic and advanced tiers by plan" (Jun 1, 2026) and "Help Scout adds light user tiers to Team plans, up to 50 seats" (May 26, 2026). Help Scout has been tracked since 2026-02-28.
In the same window Drift, Zendesk and Intercom also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedPlusFeatureNot listedSecure customer portal
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Plus | Feature | Not listed | Secure customer portal | Added |
Values as written on Help Scout's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Help Scout's pricing page (www.helpscout.com) from Aug 3, 2026 and Aug 10, 2026; the change is marked near the top of the page, where Secure customer portal now appears.
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The two full-page captures with this change marked up are free with an account.
Help Scout, the last 90 days
Full history- Aug 10, 2026Feature addedHelp Scout: Secure customer portal added to Plus plan This change
- Jul 2, 2026ImprovementHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
- Jun 1, 2026ImprovementHelp Scout splits workflows into basic and advanced tiers by plan
- May 26, 2026ImprovementHelp Scout adds light user tiers to Team plans, up to 50 seats
Across CRM in the same window
All CRM changesQuestions about this change
Did Help Scout raise prices in August 2026?
No list-price increase was recorded between Aug 3, 2026 and Aug 10, 2026. The change Pulse detected was a product change: feature added.
What changed on Help Scout's pricing page between Aug 3, 2026 and Aug 10, 2026?
Plus feature added: Secure customer portal. Pulse compared the captures it took on Aug 3, 2026 and Aug 10, 2026; the before/after table above lists each item as written on the page.
How often does Help Scout change its pricing?
Pulse recorded 3 other pricing-page changes for Help Scout in the 90 days before this one; the previous change was "Help Scout: SLA policies added to all paid plans; WhatsApp moved to Standard" on Jul 2, 2026; Help Scout has been tracked since 2026-02-28.