Packaging change·Jan 1 → Jun 1, 2024·Q1 2024·Sales & Customer Relationship Management (CRM)
Intercom Cuts Proactive Support Plus Price by 80% to $99/mo, Reducing Included Messages from 3,000 to 500
What changed
Add-on change
Proactive Support Plus add-on price decreased from $499/mo to $99/mo (80% reduction), with included messages reduced from 3,000/mo to 500/mo
Feature change
AI Chatbot product renamed to AI Agent across the platform
Before and after
Jan 1, 2024 vs Jun 1, 2024Pulse.
100%
Change 1 of 2 · addon changed
Proactive Support Plus add-on price decreased from $499/mo to $99/mo (80% reduction), with included messages reduced from 3,000/mo to 500/mo
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