Packaging change·Oct 5 → Oct 12, 2026·Oct 12, 2026·Collaboration & Productivity

Front makes Smart QA and Smart CSAT Enterprise-only, adds External AI agents

New External AI agents (connect Claude, Codex, Sierra agents), Compass (AI agent QA) and MCP server rows added to the comparison tables; Smart QA ($20/seat/mo) and Smart CSAT ($10/seat/mo) add-ons and the $25/seat/mo bundle removed for Starter and Professional; both now Enterprise-only

FrontPackagingFeature addedAdd-on removed

What changed

Feature added

New External AI agents (connect Claude, Codex, Sierra agents), Compass (AI agent QA) and MCP server rows added to the comparison tables

Add-on removed

Smart QA ($20/seat/mo) and Smart CSAT ($10/seat/mo) add-ons and the $25/seat/mo bundle removed for Starter and Professional; both now Enterprise-only

Before and after

Oct 5, 2026 vs Oct 12, 2026

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Change 1 of 2 · feature added

New External AI agents (connect Claude, Codex, Sierra agents), Compass (AI agent QA) and MCP server rows added to the comparison tables

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Q2 2026 · Front: Autopilot AI add-on pricing revealed ($0.05/conversation)

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