Front makes Smart QA and Smart CSAT Enterprise-only, adds External AI agents
What happened
Between the Oct 5, 2026 and Oct 12, 2026 captures of Front's pricing page, Pulse recorded 2 changes: New External AI agents (connect Claude, Codex, Sierra agents), Compass (AI agent QA) and MCP server rows added to the comparison tables; Smart QA ($20/seat/mo) and Smart CSAT ($10/seat/mo) add-ons and the $25/seat/mo bundle removed for Starter and Professional; both now Enterprise-only. Pulse files it as a packaging change (feature added, add-on removed). Pulse's latest capture (Nov 9, 2026) lists Starter at $25, Professional at $65, Enterprise at $105, Copilot at $20 and API Rate Limit Increase at $200.
It lands 125 days after Front's previous change, "Front reveals Autopilot AI pricing at $0.05 per conversation" (Jun 8, 2026). Before that Pulse recorded "Front drops Copilot's free 10-reply quota, makes it pure add-on for Starter/Pro" (May 4, 2026) and "Front removes Copilot and Autopilot branding from pricing add-ons" (Mar 26, 2026). Front has been tracked since 2026-02-27.
In the same window Intercom, HubSpot and Gorgias also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Feature added—Feature
New External AI agents (connect Claude, Codex, Sierra agents), Compass (AI agent QA) and MCP server rows added to the comparison tables
- RemovedStarter, ProfessionalAdd-on
BeforeSmart QA ($20/seat/mo) and Smart CSAT ($10/seat/mo) add-ons and the $25/seat/mo bundle
AfterNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | New External AI agents (connect Claude, Codex, Sierra agents), Compass (AI agent QA) and MCP server rows added to the comparison tables | Feature added | |
| Starter, Professional | Add-on | Smart QA ($20/seat/mo) and Smart CSAT ($10/seat/mo) add-ons and the $25/seat/mo bundle | Not listed | Removed |
Values as written on Front's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Front's pricing page (front.com) from Oct 5, 2026 and Oct 12, 2026; the change is marked near the top of the page, where the Smart QA ($20/seat/mo) and Smart CSAT ($10/seat/mo) add-ons and the $25/seat/mo bundle no longer appears.
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Front, pricing history
Full historyDates are the day each change was detected, Eastern time.
- Nov 8, 2026Price increaseFront AI Autopilot add-on jumps from $0.05 to $0.39 per conversation
- Oct 11, 2026PackagingFront makes Smart QA and Smart CSAT Enterprise-only, adds External AI agents This change
- Jul 3, 2026PackagingFront: Autopilot AI add-on pricing revealed ($0.05/conversation)
- Jun 8, 2026PackagingFront reveals Autopilot AI pricing at $0.05 per conversation
- May 4, 2026PackagingFront drops Copilot's free 10-reply quota, makes it pure add-on for Starter/Pro
- Mar 26, 2026ImprovementFront removes Copilot and Autopilot branding from pricing add-ons
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changesQuestions about this change
Did Front raise prices in October 2026?
No list-price increase was recorded between Oct 5, 2026 and Oct 12, 2026 UTC. The change Pulse detected was a packaging change: feature added, add-on removed.
What changed on Front's pricing page between Oct 5, 2026 and Oct 12, 2026 UTC?
New External AI agents (connect Claude, Codex, Sierra agents), Compass (AI agent QA) and MCP server rows added to the comparison tables; Starter, Professional add-on removed: Smart QA ($20/seat/mo) and Smart CSAT ($10/seat/mo) add-ons and the $25/seat/mo bundle. Pulse compared the captures it took on Oct 5, 2026 and Oct 12, 2026 UTC; the before/after table above lists each item as written on the page.
How often does Front change its pricing?
Pulse recorded 0 other pricing-page changes for Front in the 90 days before this one; the previous change was "Front reveals Autopilot AI pricing at $0.05 per conversation" on Jun 8, 2026; Front has been tracked since 2026-02-27.