Front reveals Autopilot AI pricing at $0.05 per conversation
What happened
Between the Jun 1, 2026 and Jun 8, 2026 captures of Front's pricing page, Pulse recorded one change: Autopilot AI add-on pricing revealed: replaced 'Contact us for pricing' with a public starting price of $0.05/conversation, introducing usage-based pricing for the AI agent add-on. Pulse files it as a pricing change (price revealed) with a neutral direction. Pulse's latest capture (Nov 9, 2026) lists Starter at $25, Professional at $65, Enterprise at $105, Copilot at $20 and API Rate Limit Increase at $200.
It lands 35 days after Front's previous change, "Front drops Copilot's free 10-reply quota, makes it pure add-on for Starter/Pro" (May 4, 2026). Before that Pulse recorded "Front removes Copilot and Autopilot branding from pricing add-ons" (Mar 26, 2026). Front has been tracked since 2026-02-27.
In the same window Intercom, HubSpot and Zendesk also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- ReplacedAutopilotPrice visibility'Contact uspricing'
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Autopilot | Price visibility | 'Contact us | pricing' | Replaced |
Values as written on Front's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Front's pricing page (front.com) from Jun 1, 2026 and Jun 8, 2026; the change is marked near the top of the page, where "'Contact us" becomes "pricing'".
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The two full-page captures with this change marked up are free with an account.
Front, the last 90 days
Full history- Nov 8, 2026Price increaseFront AI Autopilot add-on jumps from $0.05 to $0.39 per conversation
- Oct 11, 2026PackagingFront makes Smart QA and Smart CSAT Enterprise-only, adds External AI agents
- Jul 3, 2026PackagingFront: Autopilot AI add-on pricing revealed ($0.05/conversation)
- Jun 8, 2026Price revealedFront reveals Autopilot AI pricing at $0.05 per conversation This change
- May 4, 2026PackagingFront drops Copilot's free 10-reply quota, makes it pure add-on for Starter/Pro
- Mar 26, 2026ImprovementFront removes Copilot and Autopilot branding from pricing add-ons
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changesQuestions about this change
Did Front raise prices in June 2026?
No list-price increase was recorded between Jun 1, 2026 and Jun 8, 2026. The change Pulse detected was a pricing change: price revealed.
What changed on Front's pricing page between Jun 1, 2026 and Jun 8, 2026?
Autopilot price visibility: 'Contact us → pricing', replaced. Pulse compared the captures it took on Jun 1, 2026 and Jun 8, 2026; the before/after table above lists each item as written on the page.
How often does Front change its pricing?
Pulse recorded 2 other pricing-page changes for Front in the 90 days before this one; the previous change was "Front drops Copilot's free 10-reply quota, makes it pure add-on for Starter/Pro" on May 4, 2026; Front has been tracked since 2026-02-27.