San Francisco, CA-based customer communication platform founded 2013. Private. Operates in customer service and collaboration software. Serves 8,500+ businesses with AI-powered omnichannel inbox, ticketing, and workflow automation.
Pricing Change History
5 changesFront AI Autopilot add-on pricing changed from fully hidden ('Contact us for pricing') to a public starting price of $0.05 per conversation, introducing usage-based pricing transparency
Quarterly roll-up · includes Jun 8 weekly, May 4 weekly
Autopilot AI add-on pricing revealed: replaced 'Contact us for pricing' with a public starting price of $0.05/conversation, introducing usage-based pricing for the AI agent add-on.
Copilot's included usage quota (10 suggested replies/seat/month for Starter and Pro) removed from compare table; Copilot is now purely an add-on for Starter and Pro, with the included-quota tier eliminated.
Starter plan AI add-on description simplified from explicit listing (Copilot, QA, CSAT) to generic 'AI add-ons available' Professional plan add-on description simplified from 'AI Autopilot add-on' to generic 'AI add-ons available'
Research Front's pricing with the Pulse Agent
Ask anything about Front's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Starter | Plan | $25 /seat/mobilled annually · $35 billed monthly |
| Professional | Plan | $65 /seat/mobilled annually · $85 billed monthly |
| Enterprise | Plan | $105 /seat/mobilled annually |
| Copilot | Add-on | $20 /seat/mo |
| API Rate Limit Increase | Add-on | $200 /mo |
| Autopilot | Add-on | $0.05 conversation |
Starter & Professional
- Annual billing 24% off
Stacking not stated by Front.
Company Facts
How Front compares with its peers
| Company | Entry price | Last change |
|---|---|---|
I Intercom | $29 /mo, billed annually + usage | Oct 26, 2026 |
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
H HubSpot | $7 /seat/mo, billed annually | Oct 23, 2026 |
G Gorgias | $10 /mo | Sep 7, 2026 |
H Helpshift | Contact | — |
D Drift | Contact | Jul 2, 2026 |
Front pricing FAQ
- How much does Front cost?
- Front pricing starts at $25/seat/mo on Starter, billed annually. Front lists 3 plans on its pricing page.
- Does Front have a free plan?
- No. Front does not list a free tier; paid plans start at $25/seat/mo on Starter, billed annually.
- What pricing model does Front use?
- Front uses subscription + usage pricing across 3 plans.
- When did Front last change its pricing?
- Oct 12, 2026: Front makes Smart QA and Smart CSAT Enterprise-only, adds External AI agents.
- How often has Front changed its pricing?
- Pulse has recorded 5 pricing changes for Front since it started tracking on Feb 27, 2026; the pricing page was last captured on Oct 12, 2026.