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HomeGorgiasAll changesSSO (SAML), audit logs, SCIM provisioning → SSO (SAML), audit logs
GorgiasProduct change · Feature removed · Aug 31 → Sep 7, 2026

Gorgias quietly drops SCIM provisioning from Enterprise security

Verified Sep 7, 2026Sales & Customer Relationship Management (CRM)Direction: down
The changeSSO (SAML), audit logs, SCIM provisioning — reworded.
Before · Aug 31SSO (SAML), audit logs, SCIM provisioning
After · Sep 7SSO (SAML), audit logs
reworded
1 change2 capturesAug 31, 2026 → Sep 7, 2026

What happened

Between the Aug 31, 2026 and Sep 7, 2026 captures of Gorgias's pricing page, Pulse recorded one change: Enterprise dropped SCIM provisioning from its security bullet: the line now reads "SSO (SAML), audit logs" instead of "SSO (SAML), audit logs, SCIM provisioning". All other Enterprise bullets and every plan price are unchanged. Pulse files it as a product change (feature removed) with a downward direction. The current page lists Starter at $10, Basic at $50, Pro at $300, Advanced at $750 and AI Agent at $0.9 per resolved conversation.

It lands 56 days after Gorgias's previous change, "Gorgias adds an AI Agent toggle that is turned on by default" (Jul 13, 2026). Gorgias has been tracked since 2026-02-27.

In the same window Intercom, Shopify, Help Scout, LiveChat and Drift also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Enterprise · FeatureReworded

    BeforeSSO (SAML), audit logs, SCIM provisioning

    AfterSSO (SAML), audit logs

Values as written on Gorgias's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Gorgias's pricing page (gorgias.com) from Aug 31, 2026 and Sep 7, 2026; the change is marked near the top of the page, where "SSO (SAML), audit logs, SCIM provisioning" becomes "SSO (SAML), audit logs".

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Gorgias, the last 90 days

Full history
  1. Sep 7, 2026packagingGorgias quietly drops SCIM provisioning from Enterprise security · this change
  2. Jul 13, 2026packagingGorgias adds an AI Agent toggle that is turned on by default.

Across CRM in the same window

All CRM changes
  1. IntercomAug 31Intercom: Essential plan's 35% new-customer promo ended
  2. ShopifyAug 11Shopify: MB WAY and Bizum payment methods added
  3. Help ScoutAug 10Help Scout: Secure customer portal added to Plus plan
  4. LiveChatJul 13LiveChat swaps Key Account Manager for Product Expert support tier
  5. DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed

Questions about this change

Did Gorgias raise prices in September 2026?

No list-price increase was recorded between Aug 31, 2026 and Sep 7, 2026. The change Pulse detected was a product change: feature removed.

What changed on Gorgias's pricing page between Aug 31, 2026 and Sep 7, 2026?

Enterprise feature: SSO (SAML), audit logs, SCIM provisioning → SSO (SAML), audit logs, reworded. Pulse compared the captures it took on Aug 31, 2026 and Sep 7, 2026; the before/after table above lists each item as written on the page.

How often does Gorgias change its pricing?

Pulse recorded 1 other pricing-page change for Gorgias in the 90 days before this one; the previous change was "Gorgias adds an AI Agent toggle that is turned on by default." on Jul 13, 2026; Gorgias has been tracked since 2026-02-27.