Front removes Copilot and Autopilot branding from pricing add-ons
What happened
Between the Mar 16, 2026 and Mar 23, 2026 captures of Front's pricing page, Pulse recorded 2 changes: Professional plan add-on description simplified from 'AI Autopilot add-on' to generic 'AI add-ons available'; Starter plan AI add-on description simplified from explicit listing (Copilot, QA, CSAT) to generic 'AI add-ons available'. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Oct 12, 2026) lists Starter at $25, Professional at $65, Enterprise at $105, Copilot at $20 and API Rate Limit Increase at $200.
This is the first pricing-page change Pulse has recorded for Front. Front has been tracked since 2026-02-27.
In the same window HubSpot, Intercom and Drift also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Professional, Autopilot · FeatureChanged
Before'AI Autopilot add-on'
Aftergeneric 'AI add-ons available'
- Starter, Copilot · FeatureFeature change
Starter plan AI add-on description simplified from explicit listing (Copilot, QA, CSAT) to generic 'AI add-ons available'
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Professional, Autopilot | Feature | 'AI Autopilot add-on' | generic 'AI add-ons available' | Changed |
| Starter, Copilot | Feature | Starter plan AI add-on description simplified from explicit listing (Copilot, QA, CSAT) to generic 'AI add-ons available' | Feature change | |
Values as written on Front's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Front's pricing page (front.com) from Mar 16, 2026 and Mar 23, 2026; the change is marked near the top of the page, where "'AI Autopilot add-on'" becomes "generic 'AI add-ons available'".
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The two full-page captures with this change marked up are free with an account.
Front, pricing history
Full history- Jul 3, 2026packagingFront: Autopilot AI add-on pricing revealed ($0.05/conversation)
- Jun 8, 2026packagingFront reveals Autopilot AI pricing at $0.05 per conversation
- May 4, 2026packagingFront drops Copilot's free 10-reply quota, makes it pure add-on for Starter/Pro
- Mar 26, 2026improvedFront removes Copilot and Autopilot branding from pricing add-ons · this change
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changesQuestions about this change
Did Front raise prices in March 2026?
No list-price increase was recorded between Mar 16, 2026 and Mar 23, 2026. The change Pulse detected was a product change: feature change.
What changed on Front's pricing page between Mar 16, 2026 and Mar 23, 2026?
Professional, Autopilot feature: 'AI Autopilot add-on' → generic 'AI add-ons available', changed; Starter plan AI add-on description simplified from explicit listing (Copilot, QA, CSAT) to generic 'AI add-ons available'. Pulse compared the captures it took on Mar 16, 2026 and Mar 23, 2026; the before/after table above lists each item as written on the page.
How often does Front change its pricing?
Pulse recorded 0 other pricing-page changes for Front in the 90 days before this one; Front has been tracked since 2026-02-27.