Front drops Copilot's free 10-reply quota, makes it pure add-on for Starter/Pro
What happened
Between the Apr 27, 2026 and May 4, 2026 captures of Front's pricing page, Pulse recorded one change: Copilot's included usage quota (10 suggested replies/seat/month for Starter and Pro) removed from compare table; Copilot is now purely an add-on for Starter and Pro, with the included-quota tier eliminated. Pulse files it as a product change (feature removed) with a downward direction. Pulse's latest capture (Oct 12, 2026) lists Starter at $25, Professional at $65, Enterprise at $105, Copilot at $20 and API Rate Limit Increase at $200.
It lands 39 days after Front's previous change, "Front removes Copilot and Autopilot branding from pricing add-ons" (Mar 26, 2026). Front has been tracked since 2026-02-27.
In the same window HubSpot, Intercom and Zendesk also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Copilot, Starter · FeatureFeature removed
Copilot's included usage quota (10 suggested replies/seat/month for Starter and Pro) removed from compare table; Copilot is now purely an add-on for Starter and Pro, with the included-quota tier eliminated.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Copilot, Starter | Feature | Copilot's included usage quota (10 suggested replies/seat/month for Starter and Pro) removed from compare table; Copilot is now purely an add-on for Starter and Pro, with the included-quota tier eliminated. | Feature removed | |
Values as written on Front's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Front's pricing page (front.com) from Apr 27, 2026 and May 4, 2026; the change is marked around the middle of the page.
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Front, the last 90 days
Full history- Oct 12, 2026improvedFront makes Smart QA and Smart CSAT Enterprise-only, adds External AI agents
- Jul 3, 2026packagingFront: Autopilot AI add-on pricing revealed ($0.05/conversation)
- Jun 8, 2026packagingFront reveals Autopilot AI pricing at $0.05 per conversation
- May 4, 2026packagingFront drops Copilot's free 10-reply quota, makes it pure add-on for Starter/Pro · this change
- Mar 26, 2026improvedFront removes Copilot and Autopilot branding from pricing add-ons
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changesQuestions about this change
Did Front raise prices in May 2026?
No list-price increase was recorded between Apr 27, 2026 and May 4, 2026. The change Pulse detected was a product change: feature removed.
What changed on Front's pricing page between Apr 27, 2026 and May 4, 2026?
Copilot's included usage quota (10 suggested replies/seat/month for Starter and Pro) removed from compare table; Copilot is now purely an add-on for Starter and Pro, with the included-quota tier eliminated. Pulse compared the captures it took on Apr 27, 2026 and May 4, 2026; the before/after table above lists each item as written on the page.
How often does Front change its pricing?
Pulse recorded 1 other pricing-page change for Front in the 90 days before this one; the previous change was "Front removes Copilot and Autopilot branding from pricing add-ons" on Mar 26, 2026; Front has been tracked since 2026-02-27.