Salesforce Small Business axes Free Suite plan, leaves only Starter and Pro
What happened
Between the Aug 31, 2026 and Sep 7, 2026 captures of Salesforce's pricing page, Pulse recorded one change: Free Suite plan ($0/user/month) removed from the CRM suites lineup; page now shows only Starter Suite and Pro Suite, and Free Suite is dropped from every feature comparison table below. Pulse files it as a packaging change (plan removed) with a downward direction. Pulse's latest capture (Sep 21, 2026) lists Starter Suite at $25 and Pro Suite at $100.
This is the first pricing-page change Pulse has recorded for Salesforce. Salesforce has been tracked since 2025-01-03.
In the same window Microsoft, HubSpot, Zoho and Pipedrive also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Starter Suite, Pro Suite · PlanAdded
BeforeNot listed
Afteronly Starter Suite and Pro Suite
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Starter Suite, Pro Suite | Plan | Not listed | only Starter Suite and Pro Suite | Added |
Values as written on Salesforce's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Salesforce's pricing page (salesforce.com) from Aug 31, 2026 and Sep 7, 2026; the change is marked in the lower part of the page, where only Starter Suite and Pro Suite now appears.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Salesforce, pricing history
Full history- Sep 21, 2026packagingSalesforce Small Business axes Products-by-role path, drops 5 SKUs
- Sep 7, 2026packagingSalesforce Small Business axes Free Suite plan, leaves only Starter and Pro · this change
Across CRM in the same window
All CRM changes- MicrosoftAug 31Microsoft Speech: Voice Live Pro Cached Input $40→$0.40; GPT Realtime 2 added
- HubSpotAug 31HubSpot Service Starter: Starter plan renamed to Starter Customer Platform
- ZohoAug 11Zoho Recruitstaffing Recruit: pricing table prices became visible ($0/$25/$50/$75)
- PipedriveAug 5Pipedrive: Projects add-on price increase ($6.67→$16)
Questions about this change
Did Salesforce raise prices in September 2026?
No list-price increase was recorded between Aug 31, 2026 and Sep 7, 2026. The change Pulse detected was a packaging change: plan removed.
What changed on Salesforce's pricing page between Aug 31, 2026 and Sep 7, 2026?
Starter Suite, Pro Suite plan: Not listed → only Starter Suite and Pro Suite, added. Pulse compared the captures it took on Aug 31, 2026 and Sep 7, 2026; the before/after table above lists each item as written on the page.
How often does Salesforce change its pricing?
Pulse recorded 0 other pricing-page changes for Salesforce in the 90 days before this one; Salesforce has been tracked since 2025-01-03.