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HomeSalesforceAll changesFree Suite plan removed ($0/user/month)
Salesforce
Packaging changePlan removedAug 31 → Sep 7, 2026

Salesforce Small Business axes Free Suite plan, leaves only Starter and Pro

Detected Sep 7, 2026Sales & Customer Relationship Management (CRM)
Covered on Pulse:Week in review, week of Aug 31, 2026
The changeFree Suite plan ($0/user/month) removed
BeforeAug 31Free Suite plan ($0/user/month)
AfterSep 7Not listed
removed
1 change2 capturesAug 31, 2026 → Sep 7, 2026

What happened

Between the Aug 31, 2026 and Sep 7, 2026 captures of Salesforce's pricing page, Pulse recorded one change: Free Suite plan ($0/user/month) removed from the CRM suites lineup; page now shows only Starter Suite and Pro Suite, and Free Suite is dropped from every feature comparison table below. Pulse files it as a packaging change (plan removed).

This is the first pricing-page change Pulse has recorded for Salesforce. Salesforce has been tracked since 2025-01-03.

In the same window Microsoft, HubSpot, Zoho and Pipedrive also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Starter Suite, Pro SuitePlan
    Removed

    BeforeFree Suite plan ($0/user/month)

    AfterNot listed

Values as written on Salesforce's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Salesforce's pricing page (salesforce.com) from Aug 31, 2026 and Sep 7, 2026; the change is marked in the lower part of the page, where the Free Suite plan ($0/user/month) no longer appears.

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The two full-page captures with this change marked up are free with an account.

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Salesforce, pricing history

Full history
  1. Sep 21, 2026PackagingSalesforce Small Business axes Products-by-role path, drops 5 SKUs
  2. Sep 7, 2026PackagingSalesforce Small Business axes Free Suite plan, leaves only Starter and Pro This change

Across CRM in the same window

All CRM changes
  1. MicrosoftAug 31Microsoft Speech: Voice Live Pro Cached Input $40→$0.40; GPT Realtime 2 added
  2. HubSpotAug 31HubSpot Service Starter: Starter plan renamed to Starter Customer Platform
  3. ZohoAug 11Zoho Recruitstaffing Recruit: pricing table prices became visible ($0/$25/$50/$75)
  4. PipedriveAug 5Pipedrive: Projects add-on price increase ($6.67→$16)

Questions about this change

Did Salesforce raise prices in September 2026?

No list-price increase was recorded between Aug 31, 2026 and Sep 7, 2026. The change Pulse detected was a packaging change: plan removed.

What changed on Salesforce's pricing page between Aug 31, 2026 and Sep 7, 2026?

Starter Suite, Pro Suite plan removed: Free Suite plan ($0/user/month). Pulse compared the captures it took on Aug 31, 2026 and Sep 7, 2026; the before/after table above lists each item as written on the page.

How often does Salesforce change its pricing?

Pulse recorded 0 other pricing-page changes for Salesforce in the 90 days before this one; Salesforce has been tracked since 2025-01-03.