Avoma launches 2-way CRM sync and expands privacy controls
What happened
Between the Feb 9, 2026 and Feb 16, 2026 captures of Avoma's pricing page, Pulse recorded 3 changes: Startup plan Privacy Access Control expanded from 'Private, Specific Teams, Organization' to 'Private, Organization, Public'; Public sharing now available on Startup tier; Enterprise plan Privacy Access Control expanded from 'Private, Organization, Public' to 'Private, Specific Teams, Organization, Public'; Specific Teams access added to Enterprise; 2-way CRM Field Updates feature launched; '(Coming soon)' label removed indicating the feature is now generally available. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Sep 28, 2026) lists Startup at $19, Organization at $29, Enterprise at $39, Conversation Intelligence at $29 and Revenue Intelligence at $29.
Avoma's previous recorded change was "Avoma Restructures Pricing Model to Modular Base Plans with New Add-Ons, Enhancing Flexibility and Value for Users" (Q2 2025). Before that Pulse recorded "Avoma Increases AI Meeting Assistant Yearly Billing Discount to 33% OFF, Enhancing Value for Customers" (Q1 2025), "Avoma Removes Free Tier and Restructures Pricing to 3-Tier Model with New Lead Routing Add-On" (Q4 2024) and "Avoma Reduces Enterprise Plan Pricing by 15.5% to $109/mo and Reveals Business Plan at $99/mo" (Q3 2024). Avoma has been tracked since 2023-11-14.
In the same window Otter also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Startup, Organization · FeatureReworded
BeforePrivate, Specific Teams, Organization
AfterPrivate, Organization, Public
- Enterprise, Organization · FeatureReworded
BeforePrivate, Organization, Public
AfterPrivate, Specific Teams, Organization, Public
- — · FeatureAdded
BeforeNot listed
After2-way CRM Field Updates feature
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Startup, Organization | Feature | Private, Specific Teams, Organization | Private, Organization, Public | Reworded |
| Enterprise, Organization | Feature | Private, Organization, Public | Private, Specific Teams, Organization, Public | Reworded |
| — | Feature | Not listed | 2-way CRM Field Updates feature | Added |
Values as written on Avoma's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Avoma's pricing page (avoma.com) from Feb 9, 2026 and Feb 16, 2026; the change is marked around the middle of the page, where "Private, Specific Teams, Organization" becomes "Private, Organization, Public".
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The two full-page captures with this change marked up are free with an account.
Avoma, pricing history
Full history- Sep 28, 2026packagingAvoma: add-on bundling discount removed
- Feb 16, 2026improvedAvoma launches 2-way CRM sync and expands privacy controls · this change
- Q2 2025packagingAvoma Restructures Pricing Model to Modular Base Plans with New Add-Ons, Enhancing Flexibility and Value for Users
- Q1 2025packagingAvoma Increases AI Meeting Assistant Yearly Billing Discount to 33% OFF, Enhancing Value for Customers
- Q4 2024packagingAvoma Removes Free Tier and Restructures Pricing to 3-Tier Model with New Lead Routing Add-On
- Q3 2024decreaseAvoma Reduces Enterprise Plan Pricing by 15.5% to $109/mo and Reveals Business Plan at $99/mo
- Q1 2024packagingAvoma Reduces Starter Plan Transcription Minutes by 33% to 2400 Minutes/User/Month
- Dec 2023packagingAvoma Reduces Basic Plan Transcription Limit by 75% to 300 Minutes/User/Month
Across CRM in the same window
All CRM changes- OtterJan 12Otter Decreases Pro Plan Price to $8.33/user/month and Increases Annual Billing Discount to 51%
- OtterJan 12Otter Reduces Video Replay Support to Zoom and Google Meet, Updates Enterprise Security Features to Include Upcoming HIPAA Compliance
- OtterJan 12Otter Reduces Enterprise Plan AI Chat Queries from 500 to 200 per User
- OtterJan 12Otter Expands OtterPilot for Sales Integration, Now Syncs Notes to Hubspot and Salesforce
- OtterJan 12Otter Expands Transcription to AI Support in English, French, and Spanish
Questions about this change
Did Avoma raise prices in February 2026?
No list-price increase was recorded between Feb 9, 2026 and Feb 16, 2026. The change Pulse detected was a product change: feature change.
What changed on Avoma's pricing page between Feb 9, 2026 and Feb 16, 2026?
Startup, Organization feature: Private, Specific Teams, Organization → Private, Organization, Public, reworded; Enterprise, Organization feature: Private, Organization, Public → Private, Specific Teams, Organization, Public, reworded; feature: Not listed → 2-way CRM Field Updates feature, added. Pulse compared the captures it took on Feb 9, 2026 and Feb 16, 2026; the before/after table above lists each item as written on the page.
How often does Avoma change its pricing?
Pulse recorded 0 other pricing-page changes for Avoma in the 90 days before this one; the previous change was "Avoma Restructures Pricing Model to Modular Base Plans with New Add-Ons, Enhancing Flexibility and Value for Users" in Q2 2025; Avoma has been tracked since 2023-11-14.