Avoma Reduces Basic Plan Transcription Limit by 75% to 300 Minutes/User/Month
What happened
Between the Nov 14, 2023 and Jan 5, 2024 captures of Avoma's pricing page, Pulse recorded 2 changes: Basic plan transcription limit decreased from 1200 mins/user/month to 300 mins/user/month (75% reduction); Business plan minimum seat requirement decreased from 5 seats to 3 seats. Pulse files it as a packaging change (limit decrease, limit increase) with a downward direction. Pulse's latest capture (Sep 28, 2026) lists Startup at $19, Organization at $29, Enterprise at $39, Conversation Intelligence at $29 and Revenue Intelligence at $29.
This is the first pricing-page change Pulse has recorded for Avoma. Avoma has been tracked since 2023-11-14.
In the same window Otter also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Basic · Limit−75%1200 mins/user/month300 mins/user/month
- Business · Limit−40%5 seats3 seats
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Basic | Limit | 1200 mins/user/month | 300 mins/user/month | −75% |
| Business | Limit | 5 seats | 3 seats | −40% |
Values as written on Avoma's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Avoma's pricing page (avoma.com) from Nov 14, 2023 and Jan 5, 2024; the change is marked on the page, where basic limit reads 1200 mins/user/month and then 300 mins/user/month.
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The two full-page captures with this change marked up are free with an account.
Avoma, pricing history
Full history- Q4 2024packagingAvoma Removes Free Tier and Restructures Pricing to 3-Tier Model with New Lead Routing Add-On
- Q3 2024decreaseAvoma Reduces Enterprise Plan Pricing by 15.5% to $109/mo and Reveals Business Plan at $99/mo
- Q1 2024packagingAvoma Reduces Starter Plan Transcription Minutes by 33% to 2400 Minutes/User/Month
- Dec 2023packagingAvoma Reduces Basic Plan Transcription Limit by 75% to 300 Minutes/User/Month · this change
Across CRM in the same window
All CRM changes- OtterJan 12Otter Decreases Pro Plan Price to $8.33/user/month and Increases Annual Billing Discount to 51%
- OtterJan 12Otter Reduces Video Replay Support to Zoom and Google Meet, Updates Enterprise Security Features to Include Upcoming HIPAA Compliance
- OtterJan 12Otter Reduces Enterprise Plan AI Chat Queries from 500 to 200 per User
- OtterJan 12Otter Expands OtterPilot for Sales Integration, Now Syncs Notes to Hubspot and Salesforce
- OtterJan 12Otter Expands Transcription to AI Support in English, French, and Spanish
Questions about this change
Did Avoma raise prices in January 2024?
No list-price increase was recorded between Nov 14, 2023 and Jan 5, 2024. The change Pulse detected was a packaging change: limit decrease, limit increase.
What changed on Avoma's pricing page between Nov 14, 2023 and Jan 5, 2024?
Basic limit: 1200 mins/user/month → 300 mins/user/month (−75%); Business limit: 5 seats → 3 seats (−40%). Pulse compared the captures it took on Nov 14, 2023 and Jan 5, 2024; the before/after table above lists each item as written on the page.
How often does Avoma change its pricing?
Pulse recorded 0 other pricing-page changes for Avoma in the 90 days before this one; Avoma has been tracked since 2023-11-14.